Customer Service Assistant

Private Advertiser; Pasir Gudang; On-site; MYR 33,000 - 67,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a logistics coordination professional to handle customer inquiries, coordinate with warehouse, transport, customs, and operations teams, and ensure accurate shipment and warehouse data. Roles include documentation, CO processing, and liaison with MITI/MICCI for back-to-back CO and related duties.

The position focuses on maintaining customer relationships, timely updates, and compliance across shipment cycles and bonded warehouse activities.

Qualifications

Responsibilities

• Attend to customer enquiries regarding shipment status, cargo movement, warehouse activities, and delivery arrangements.
• Maintain good working relationships with customers and provide timely updates on shipment and warehouse matters.
• Coordinate customer requests with warehouse, transport, customs, and operations teams.
• Handle customer complaints and follow up with relevant departments to ensure timely resolution.
• Provide accurate information to customers regarding cargo receipt, storage, release, delivery, and related requirements.
• Coordinate the receipt, storage, movement, and release of cargo within the bonded warehouse.
• Liaise with warehouse personnel to ensure cargo is handled and processed according to customer requirements.
• Monitor incoming shipment and update customer on the cargo/shipment status.
• Monitor outbound shipment, Booking submission, SI submission and BL submission.
• Coordinate delivery and collection arrangements with transporters and customers.
• Ensure shipment and cargo information is accurately recorded in the relevant systems.
• Assist in monitoring cargo that is pending documentation, customs clearance, or customer instructions.
• Follow up on discrepancies relating to cargo quantity, documentation, or shipment status.
• Prepare, check, and maintain relevant shipping, warehouse, and customs documentation.
• Assist with documentation relating to bonded warehouse activities and customs clearance.
• Ensure supporting documents are complete and available before cargo release or movement.
• Coordinate with the Customs / Brokerage team on documentation and clearance requirements.
• Assist in monitoring customs-related requirements, approvals, and cargo release status.
• Maintain proper filing and records of shipment and warehouse documentation for audit and reference purposes.
• Prepare all necessary import and export documents for Back to Back Certificate of origin(B2B CO) application.
• Manage Back to Back Submission through D-NEX(Dagang-Net) & MICCI submission.
• Communicate with Destination and courier B2B CO within the KPI.
• Update Tracker and report submission to Customers as well as submission to Customer system.
• Maintain and record keeping documents related to B2B CO.
• Lease with MITI and MICCI if required.
• Update shipment, inventory, and customer information accurately in the company's operating system.
• Ensure warehouse and shipment records are updated on a timely basis.
• Assist in checking system records against physical cargo and relevant documentation.
• Generate basic reports relating to cargo, shipment status, warehouse activities, and customer requests.
• Ensure all activities are carried out in accordance with company policies, warehouse procedures, and applicable customs requirements.
• Support proper control and documentation of bonded cargo.
• Immediately report discrepancies, damaged cargo, missing documentation, or irregularities to the relevant supervisor.
• Assist during internal, customer, or customs audits when required.
• Maintain confidentiality of customer and company information.
• Perform other duties as assigned by the Supervisor or Management.
• Hirer responsiveness Salary match Number of applicants

Job description

Attend to customer enquiries regarding shipment status, cargo movement, warehouse activities, and delivery arrangements.

Maintain good working relationships with customers and provide timely updates on shipment and warehouse matters.

Coordinate customer requests with warehouse, transport, customs, and operations teams.

Handle customer complaints and follow up with relevant departments to ensure timely resolution.

Provide accurate information to customers regarding cargo receipt, storage, release, delivery, and related requirements.

Shipment & Warehouse Coordination

Coordinate the receipt, storage, movement, and release of cargo within the bonded warehouse.

Liaise with warehouse personnel to ensure cargo is handled and processed according to customer requirements.

Monitor incoming shipment and update customer on the cargo/shipment status.

Monitor outbound shipment, Booking submission, SI submission and BL submission.

Coordinate delivery and collection arrangements with transporters and customers.

Ensure shipment and cargo information is accurately recorded in the relevant systems.

Assist in monitoring cargo that is pending documentation, customs clearance, or customer instructions.

Follow up on discrepancies relating to cargo quantity, documentation, or shipment status.

Documentation & Customs Support

Prepare, check, and maintain relevant shipping, warehouse, and customs documentation.

Assist with documentation relating to bonded warehouse activities and customs clearance.

Ensure supporting documents are complete and available before cargo release or movement.

Coordinate with the Customs / Brokerage team on documentation and clearance requirements.

Assist in monitoring customs-related requirements, approvals, and cargo release status.

Maintain proper filing and records of shipment and warehouse documentation for audit and reference purposes.

Back to Back CO (MITI & MICCI)

Prepare all necessary import and export documents for Back to Back Certificate of origin(B2B CO) application.

Manage Back to Back Submission through D-NEX(Dagang-Net) & MICCI submission.

Communicate with Destination and courier B2B CO within the KPI.

Update Tracker and report submission to Customers as well as submission to Customer system.

Maintain and record keeping documents related to B2B CO.

Lease with MITI and MICCI if required.

System & Data Management

Update shipment, inventory, and customer information accurately in the company's operating system.

Ensure warehouse and shipment records are updated on a timely basis.

Assist in checking system records against physical cargo and relevant documentation.

Generate basic reports relating to cargo, shipment status, warehouse activities, and customer requests.

Compliance & Operational Support

Ensure all activities are carried out in accordance with company policies, warehouse procedures, and applicable customs requirements.

Support proper control and documentation of bonded cargo.

Immediately report discrepancies, damaged cargo, missing documentation, or irregularities to the relevant supervisor.

Assist during internal, customer, or customs audits when required.

Maintain confidentiality of customer and company information.

Perform other duties as assigned by the Supervisor or Management.

Hirer responsiveness Salary match Number of applicants