Customer Service and Logistics Specialist

Merit Medical Systems; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Merit Medical Systems in Kuala Lumpur is seeking a Customer Service and Logistics Specialist to manage orders, invoicing, and stock coordination across supply chain and logistics functions.

You will work with sales, service providers and warehouse teams to ensure timely shipping, accurate master data, and compliance on import/export documentation, with ERP systems such as Oracle.

The role requires 2–3 years in logistics, strong English, and a proactive, collaborative mindset.

Qualifications

• Bachelor degree in Business Administration, Supply Chain, Business or Marketing.
• 2–3 years in supply chain & logistics operations.
• Healthcare/medical device experience a plus.
• ERP experience required, Oracle preferred.
• Proficiency in MS Word, Excel and Outlook.

Responsibilities

• Timely and accurate order taking, invoicing and handling credit notes.
• Daily communication with customers and sales regarding order status and inventory.
• Liaise with service providers and warehouse for logistics execution.
• Prepare import/export documentation and logistics execution.
• Maintain master data creation and updates (customer/item master/price list).
• Work cross-functionally on stock management & optimization.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Education

Bachelor degree in Business Administration, Supply Chain, Business, Marketing

Tools

MS Word

Excel

Outlook

Oracle ERP

Job description

## Customer Service and Logistics SpecialistApply: Kuala Lumpur, Malaysia: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): JR117908**Work Shift:**DAY**Work Schedule:****Why Merit?**At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.Supply Chain• Timely and accurate order taking and tracking; billing and invoicing and handling credit notes.• Handling customer enquiries and requirements• Daily communication with customers and sales regarding order status, inventory availability, shipping schedule, credit issues, etc.• Maintain master data creation and updates (e.g., customer master / item master / price list)• Works cross-functionally on all issues related to stock management & optimization. Logistics• Laise with service providers and warehouse for logistics execution and shipment arrangement•Import and Export documentation preparation, handling, and logistics execution•Other tasks as assigned by manager Education and Experience•Bachelor or equivalent Degree in Business Administration, Supply Chain, Business, Marketing•Strong sense of responsibility, independent and self-motivated•Team player with a positive work attitude•Flexibility and ability to quickly adapt to changes resulting from a dynamic and growing business environment•Minimum of 2-3 years working experience related to Supply Chain & logistics operation•Experience working in a healthcare or medical device multinational company a plus•Proficiency in MS Word, Excel, and Outlook•ERP experience is mandatory. Experience in Oracle is preferred•Good command of spoken EnglishAs an eligible Merit employee, you can expect the following:\\* Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights\\* Medical/Dental & Other Insurances (eligible the first of month after 30 days)\\* Low Cost Onsite Medical Clinic\\* Two (2) Onsite Cafeterias\\* Employee Garden | Gardening Classes\\* 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays\\* 401K | Health Savings AccountTo see more on our culture, go to www.merit.com/careers.Military Veterans are encouraged to Apply.**Merit is a proud Utah Patriot Partner committed to hiring our Veterans.**0:00 / 1:44### About Merit MedicalFounded in 1987, Merit Medical Systems, Inc. is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit serves client hospitals worldwide with a domestic and international sales force and clinical support team totaling in excess of 500 individuals. Merit employs approximately 6,000 people worldwide with facilities in South Jordan, Utah; Pearland, Texas; Richmond, Virginia; Aliso Viejo, California; Maastricht and Venlo, The Netherlands; Paris, France; Galway, Ireland; Beijing, China; Tijuana, Mexico; Joinville, Brazil; Ontario, Canada; Melbourne, Australia; Tokyo, Japan; Reading, United Kingdom; Johannesburg, South Africa; and Singapore. UNDERSTAND. INNOVATE. DELIVER. Merit Medical is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit has made it a priority to understand customers, innovate, and deliver life-changing products and services.