Customer Service and Logistics Specialist

528 Merit Medical Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental Insurance

Onsite Cafeterias

Vacation time

Retirement plan

Job summary

528 Merit Medical Malaysia Sdn. Bhd. is seeking a Supply Chain & Logistics professional to support order management, master data maintenance, and cross-functional stock optimization in a healthcare devices environment.

The role emphasizes coordination with customers, sales, and service providers, with exposure to Oracle ERP, MS Office, and local compliance. Onsite work in Kuala Lumpur with health benefits and career growth opportunities.

Qualifications

• Bachelor or equivalent Degree in Business Administration, Supply Chain, Business, Marketing.
• Minimum of 2-3 years working experience related to Supply Chain & logistics operation.

Responsibilities

• Timely and accurate order taking, tracking; billing and invoicing and handling credit notes.
• Handling customer enquiries and requirements.
• Daily communication with customers and sales regarding order status, inventory availability, shipping schedule, credit issues, etc.
• Maintain master data creation and updates (e.g., customer master / item master / price list).
• Cross-functional collaboration on stock management & optimization.
• Liaise with service providers and warehouse for logistics execution and shipment arrangement.
• Import and Export documentation preparation, handling, and logistics execution.
• Other tasks as assigned by manager.

Skills

Responsibility

Independence

Teamwork

Adaptability

English fluency

Education

Bachelor or equivalent Degree in Business Administration, Supply Chain, Business, Marketing

Tools

MS Word

Excel

Outlook

Oracle ERP

Job description

Work Shift: DAY Work Schedule: Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

Supply Chain

• Timely and accurate order taking and tracking; billing and invoicing and handling credit notes.
• Handling customer enquiries and requirements
• Daily communication with customers and sales regarding order status, inventory availability, shipping schedule, credit issues, etc.
• Maintain master data creation and updates (e.g., customer master / item master / price list)
• Works cross-functionally on all issues related to stock management & optimization.

Logistics

• Laise with service providers and warehouse for logistics execution and shipment arrangement
• Import and Export documentation preparation, handling, and logistics execution
• Other tasks as assigned by manager

Education and Experience

• Bachelor or equivalent Degree in Business Administration, Supply Chain, Business, Marketing
• Strong sense of responsibility, independent and self-motivated
• Team player with a positive work attitude
• Flexibility and ability to quickly adapt to changes resulting from a dynamic and growing business environment
• Minimum of 2-3 years working experience related to Supply Chain & logistics operation
• Experience working in a healthcare or medical device multinational company a plus
• Proficiency in MS Word, Excel, and Outlook
• ERP experience is mandatory. Experience in Oracle is preferred
• Good command of spoken English

As an eligible Merit employee, you can expect the following:

• Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
• Medical/Dental & Other Insurances (eligible the first of month after 30 days)
• Low Cost Onsite Medical Clinic
• Two (2) Onsite Cafeterias
• Employee Garden | Gardening Classes
• 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
• 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.

Founded in 1987, Merit Medical Systems, Inc. is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy.

Merit serves client hospitals worldwide with a domestic and international sales force and clinical support team totaling in excess of 500 individuals.

Merit employs approximately 6,000 people worldwide with facilities in South Jordan, Utah; Pearland, Texas; Richmond, Virginia; Aliso Viejo, California; Maastricht and Venlo, The Netherlands; Paris, France; Galway, Ireland; Beijing, China; Tijuana, Mexico; Joinville, Brazil; Ontario, Canada; Melbourne, Australia; Tokyo, Japan; Reading, United Kingdom; Johannesburg, South Africa; and Singapore.

UNDERSTAND. INNOVATE. DELIVER.

Merit Medical is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit has made it a priority to understand customers, innovate, and deliver life-changing products and services.