Customer Service & Admin Specialist

Conex Technology Malaysia; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

Jora Malaysia is seeking a dedicated Customer Service Representative to join our call centre team in Petaling Jaya, Selangor. This full-time role involves assisting customers across WhatsApp, phone, and other channels, while coordinating installations and service appointments with technicians.

You will manage documentation, customer records, and daily administrative tasks, ensuring timely responses and high satisfaction.

Qualifications

• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills in English and Mandarin.
• Able to communicate professionally with customers via phone calls, WhatsApp, email, and social media platforms.
• Basic knowledge of Microsoft Office such as Word, Excel, and Google Sheets.
• Responsible, organized, detail-oriented, and able to multitask.
• Positive working attitude and willing to learn.
• Able to work independently as well as in a team environment.
• Prior experience in customer service, admin support, or coordination roles will be an added advantage.
• Familiar with scheduling, documentation, and daily office operations is preferred.
• Able to handle customer complaints and inquiries in a professional and patient manner.
• Good time management skills and able to meet deadlines.
• Experience in smart home, renovation, electrical, or related industries is an added advantage.

Responsibilities

• Handle customer inquiries professionally through WhatsApp, phone calls, and other communication channels.
• Coordinate and arrange installation or service appointments with customers and technicians.
• Prepare and manage job sheets, invoices, quotations, delivery orders, and related documents.
• Perform daily administrative tasks including filing, documentation, and data entry.
• Maintain and update customer records accurately in the system.
• Follow up with customers regarding installation progress, servicing appointments, and after-sales support.
• Assist customers in resolving basic product or service-related issues.
• Coordinate with sales, technical, and operation teams to ensure smooth workflow and customer satisfaction.
• Monitor appointment schedules and ensure technicians are properly assigned.
• Respond to customer messages and inquiries in a timely and professional manner.
• Assist in service reports, and internal coordination.
• Support daily office operations and ensure administrative processes run smoothly.
• Prepare reports and assist management with operational coordination when required.
• Maintain proper filing and organization of company documents and records.
• Assist in stock coordination and internal communication when necessary.
• Support the team with ad-hoc administrative and operational duties assigned by management from time to time.

Skills

Mandarin

English

Communication

Microsoft Office

Multitasking

Teamwork

Fresh graduates

Tools

Microsoft Word

Microsoft Excel

Google Sheets

Job description

Jora Malaysia is seeking a dedicated Customer Service Representative to join our call centre team in Petaling Jaya, Selangor. This full-time role involves assisting customers across WhatsApp, phone, and other channels, while coordinating installations and service appointments with technicians.

You will manage documentation, customer records, and daily administrative tasks, ensuring timely responses and high satisfaction.