Sales Admin & Customer Care Specialist

TiHomes; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking a proactive Sales Administration Assistant to handle telephone enquiries, walk-in customers, and emails professionally while supporting the sales team with information on projects and sales processes.

You will prepare and maintain sales documents, liaise with purchasers, bankers, and solicitors on documentation and loan applications, coordinate appointments and marketing activities, and provide after-sales service and reports.

Responsibilities

• Attend to telephone enquiries, walk-in customers and emails in a timely and professional manner.
• Assist the sales team in attending to customer enquiries and providing relevant project and sales information.
• Prepare and maintain sales documents, quotations, booking records and other related documentation.
• Follow up on sales documentation and loan applications with purchasers, bankers and solicitors.
• Liaise with purchasers on documentation, payments and other sales-related matters.
• Coordinate and follow up on outstanding payments and debtor matters when required.
• Maintain accurate and up-to-date purchaser, sales and loan records.
• Assist in preparing sales reports, sales status updates and other management reports.
• Coordinate appointments, meetings, property viewings and other sales activities.
• Provide administrative support for roadshows, property exhibitions, launches and other marketing activities.
• Provide good customer service and after-sales support to purchasers.
• Handle customer enquiries and complaints and coordinate with the relevant departments for follow-up and resolution.
• Perform other sales administration and related duties as assigned by Management.

Job description

Jora Malaysia is seeking a proactive Sales Administration Assistant to handle telephone enquiries, walk-in customers, and emails professionally while supporting the sales team with information on projects and sales processes.

You will prepare and maintain sales documents, liaise with purchasers, bankers, and solicitors on documentation and loan applications, coordinate appointments and marketing activities, and provide after-sales service and reports.