Customer Service Admin Pro - Excel & Client Care

Yee Lee Corporation Bhd

Kepong

On-site

MYR 28,000 - 39,000

Full time

14 days+

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Job summary

Yee Lee Corporation Bhd in Malaysia is seeking a Customer Service Admin Assistant to join our expanding team. You will handle customer enquiries, support daily operations and ensure every customer has a great experience with us.

This role requires one year of customer service experience, strong Bahasa Malaysia and English communication, and proficiency in MS Excel, Word, Outlook and PowerPoint. Fresh graduates are welcome to apply.

Qualifications

At least 1 year in customer service; fresh grads welcome.
Proficient in Bahasa Malaysia and English; Mandarin an added advantage.
Organized, detail-oriented and able to multitask.
Proficient in MS Excel, Word, Outlook and PowerPoint.
Experience with invoices, POs, DOs, GRNs, returns, claims and reporting is a plus.

Responsibilities

Receive and handle inbound customer orders, queries and complaints, document and record customer details.
Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
Resolve customer queries/complaints as per SOP and channel to operations for resolution.
Prepare and submit regular/ad hoc reports to respective departments or management.
Liaise with operations team for issues, follow-up and actions.
Establish and maintain good working relationships with clients/customers.