Customer Service & Admin Coordinator - Nursery Care

KLC Postnatal Care; Petaling Jaya; On-site; MYR 27,000 - 38,000; Full time

Job summary

KLC Postnatal Care is seeking a Customer Service cum Admin/Nursery staff for our confinement centre. The role focuses on front-line service, check-in/check-out, and supporting daily nursery operations.

You will handle scheduling, sales inquiries, payments, inventory, and coordination with maintenance to maintain a safe, comforting environment for mothers and newborns. English and Malay are preferred; Mandarin adds advantage.

Qualifications

• Excellent customer service and interpersonal communication
• Strong administrative and data-entry skills
• Ability to handle multiple tasks with attention to detail
• Empathy and patience when interacting with mothers and families
• Willingness to work shifts, weekends, and public holidays
• Proactive in coordinating with teams and management

Responsibilities

• Welcome mothers and families, manage check-in/check-out, and orient the centre’s facilities.
• Coordinate schedules for care services, meals, and activities.
• Assist with sales inquiries, explain packages, and handle payments and receipts.
• Monitor and manage inventory of essential supplies and amenities.
• Coordinate maintenance requests to ensure a safe, clean environment.
• Provide nursing support and guidance for postnatal care and infant care as required.
• Greet clients and respond to queries, escalating issues as needed.

Skills

Customer service

Administrative skills

Problem solving

Attention to detail

Time management

Teamwork

Technical proficiency

Empathy

Flexibility

Tools

Microsoft Office

CRM systems

Job description

KLC Postnatal Care is seeking a Customer Service cum Admin/Nursery staff for our confinement centre. The role focuses on front-line service, check-in/check-out, and supporting daily nursery operations.

You will handle scheduling, sales inquiries, payments, inventory, and coordination with maintenance to maintain a safe, comforting environment for mothers and newborns. English and Malay are preferred; Mandarin adds advantage.