Customer Service cum Admin/Nursery(CONFINEMENT CENTER)

KLC Postnatal Care; Petaling Jaya; Presencial; MYR 27 000 - 38 000; Tempo integral

Resumo da oferta

KLC Postnatal Care is seeking a Customer Service cum Admin/Nursery staff for our confinement centre. The role focuses on front-line service, check-in/check-out, and supporting daily nursery operations.

You will handle scheduling, sales inquiries, payments, inventory, and coordination with maintenance to maintain a safe, comforting environment for mothers and newborns. English and Malay are preferred; Mandarin adds advantage.

Qualificações

• Excellent customer service and interpersonal communication
• Strong administrative and data-entry skills
• Ability to handle multiple tasks with attention to detail
• Empathy and patience when interacting with mothers and families
• Willingness to work shifts, weekends, and public holidays
• Proactive in coordinating with teams and management

Responsabilidades

• Welcome mothers and families, manage check-in/check-out, and orient the centre’s facilities.
• Coordinate schedules for care services, meals, and activities.
• Assist with sales inquiries, explain packages, and handle payments and receipts.
• Monitor and manage inventory of essential supplies and amenities.
• Coordinate maintenance requests to ensure a safe, clean environment.
• Provide nursing support and guidance for postnatal care and infant care as required.
• Greet clients and respond to queries, escalating issues as needed.

Conhecimentos

Customer service

Administrative skills

Problem solving

Attention to detail

Time management

Teamwork

Technical proficiency

Empathy

Flexibility

Ferramentas

Microsoft Office

CRM systems

Descrição da oferta de emprego

Customer Service cum Admin/Nursery(CONFINEMENT CENTER)

Language requirement : EN, BM, CN(added advantage) , Gender : F only

Min 1 to 2 years of experience in customer service (Fresh graduate welcome to apply)

Comfortable working shifts, weekends, and public holidays

Duties and Responsibilities Operation Management

Check-In Procedures: Welcome mothers and families upon arrival, handle check-in processes, and provide an orientation of the centre’s facilities and services.

Check-Out Procedures: Manage check-out processes, ensuring all necessary paperwork is completed, and gather feedback on the experience.

Schedule & Activity Coordination: Arrange schedules for care services, meals, and special activities or events, and assist in hosting small activities for mothers, including supporting the host and ensuring smooth participation.

Sales & Payment Assistance: Assist with customer sales enquiries, provide accurate information on packages, pricing, promotions, and payment procedures, follow up on enquiries when required, and assist with payment collection and related administrative matters.

Inventory Management: Monitor and manage inventory levels of essential supplies, including medical supplies, toiletries, and other amenities.

Facility Maintenance Coordination: Report and coordinate with maintenance staff for any facility-related issues to ensure a safe and comfortable environment.

Management Support

Administrative Support:

• Assist the management team with administrative tasks, such as data entry, maintaining client records, and preparing reports.
• Assist with preparing documents, forms, invoices, receipts, and other administrative work.
• Coordinate appointments, tours, consultations, and visits to the centre.
• Maintain updated customer databases and follow up on outstanding enquiries.

Policy Implementation: Assist in implementing and communicating centre policies and procedures to staff and clients.

Staff Coordination: Assist in coordinating the schedules of other staff members and communicating any changes or updates.

Customer Service

Client Relations: Act as the primary point of contact for mothers and families, addressing any inquiries, requests, or concerns.

Complaint Handling: Manage and resolve complaints, escalating issues to the appropriate department or management when necessary.

Service Customization: Assist in customizing services to meet the specific needs of mothers and families, ensuring a personalized experience.

Maintenance Work

Facility Inspection: Regularly inspect the facility to ensure cleanliness and order, reporting any issues to the maintenance team.

Equipment Maintenance: Ensure all equipment used by clients and staff is in good working condition, coordinating repairs as needed.

Nursery Care

Assist with the care of postnatal mothers and newborns, including feeding, diaper changes, and general hygiene

Perform vital signs monitoring and report any concerns to senior staff

Administer medication and treatments as prescribed

Assist in breastfeeding support and guidance for new mothers

Client Support

Greet and assist clients during check-in and check-out, providing a welcoming atmosphere

Offer guidance and support to new mothers, answering any queries or concerns

Educate mothers on postnatal care, including self-care and newborn care tips

Skills Required

Customer Service Skills: Excellent communication and interpersonal skills to provide exceptional service and address concerns.

Administrative Skills: Strong organizational and administrative skills, including data entry, scheduling, and record-keeping.

Problem-Solving Skills: Ability to quickly assess and resolve issues, whether related to client needs or operational challenges.

Attention to Detail: Meticulous attention to detail in handling client information, inventory, and other administrative tasks.

Time Management: Ability to prioritize tasks effectively, managing time to handle multiple responsibilities.

Teamwork and Collaboration: Ability to work well with other staff members and management, fostering a positive work environment.

Technical Proficiency: Proficiency in using office software (e.g., Microsoft Office) and familiarity with client management systems.

Empathy and Compassion: Sensitivity to the needs of postnatal mothers and their families, providing support and understanding.

Flexibility and Adaptability: Willingness to adapt to changing circumstances and take on new tasks as needed.

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