Team Member, Fulfilment

RHB Banking Group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

RHB Banking Group is seeking a dedicated customer service associate to enhance customer satisfaction through effective interactions. The ideal candidate will manage inquiries, resolve complaints, and provide information on banking products and services, all while maintaining a high standard of service quality.

Located in Kuala Lumpur, the position requires strong communication skills, a pleasant personality, and the ability to work in a fast-paced environment with minimal supervision. We prefer candidates with a diploma or degree and previous customer-facing experience.

Qualifications

• Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
• Preferably with prior experience in customer service or telemarketing.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Deliver excellent customer service by managing customer inquiries.
• Provide timely updates on products and services.
• Handle inbound customer calls and resolve issues promptly.
• Manage complaints and escalate when necessary.
• Maintain service quality standards in all interactions.

Skills

Customer service skills

Communication skills

Problem-solving

Computer literacy

Education

Diploma or Degree (CGPA 2.8 and above)

Job description

Primary Objective

To deliver excellent customer service by efficiently managing customer inquiries and ensuring a high standard of service quality. This role involves identifying customer needs through inbound interactions, while actively promoting the Bank’s products and services through effective cross‑selling and up‑selling initiatives to enhance overall customer satisfaction.

Key Responsibilities

• Develop and maintain a strong understanding of the Bank’s products and services.
• Provide accurate, timely information and updates on products and services to customers.
• Handle inbound customer calls professionally, ensuring prompt and effective resolution of inquiries and issues.
• Manage and resolve complaints from difficult or dissatisfied customers with professionalism, including escalation to relevant departments when necessary.
• Process customer requests accurately and ensure proper coordination, communication, and follow‑up with internal stakeholders.
• Maintain service quality standards and ensure a positive customer experience in all interactions.

Requirements

• Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
• Preferably with prior experience in customer service, telemarketing, call centres, or roles involving frequent customer interaction.
• Willing to work on rotational shifts.
• Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
• Pleasant personality with strong verbal and written communication skills.
• Excellent telephone etiquette and customer handling skills.
• Ability to work independently with minimal supervision.
• Strong problem‑solving and interpersonal communication skills.
• High level of customer service orientation and professionalism.
• Computer literate with the ability to navigate multiple systems efficiently.
• Ability to perform effectively in a fast‑paced and high‑pressure environment.
• A strong team player with good interpersonal skills.