Customer Service

BOXPLUS DIGITAL MALAYSIA; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Job summary

BOXPLUS DIGITAL MALAYSIA is seeking a Customer Service Executive to uphold high customer satisfaction and build long-term relationships. The role requires proactive, solution-oriented individuals who can handle inquiries efficiently and work across departments to resolve issues.

Responsibilities include handling inquiries via phone, email, or live chat, providing product information, assisting with orders, tracking shipments, and processing returns or exchanges.

Qualifications

• Minimum Diploma in any related field.
• Prior experience in customer service or support is an added advantage.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle complaints professionally.
• Basic computer skills and familiarity with customer support systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or live chat
• Provide accurate information regarding products, services, and company policies
• Assist customers with order placement, shipment tracking, returns, and exchanges
• Investigate and resolve customer complaints with empathy and efficiency
• Work closely with internal departments to resolve complex issues
• Escalate unresolved matters and follow up until full resolution

Skills

Strong communication skills

Interpersonal skills

Work under pressure

Basic computer skills

Customer support systems

Education

Diploma in any related field

Job description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive. This role is crucial in maintaining high customer satisfaction and building long-term relationships with customers. The ideal candidate is proactive, solution-oriented, and able to handle inquiries and issues efficiently.

Key Responsibilities

1. Customer Interaction

• Respond promptly and professionally to customer inquiries via phone, email, or live chat
• Provide accurate information regarding products, services, and company policies
• Assist customers with order placement, shipment tracking, returns, and exchanges
• Investigate and resolve customer complaints with empathy and efficiency
• Work closely with internal departments to resolve complex issues
• Escalate unresolved matters and follow up until full resolution

3. Product Knowledge

• Stay updated on company products, services, and promotions
• Maintain strong product knowledge to support customer inquiries
• Recommend suitable products or services based on customer needs

4. Communication Skills

• Communicate clearly and professionally, both verbally and in writing
• Practice active listening to understand customer concerns
• Adapt communication style to suit different customer situations

5. Customer Feedback

• Collect and document customer feedback for improvement
• Identify recurring issues and report trends to management
• Collaborate with the team to enhance overall customer satisfaction

Requirements

• Minimum Diploma in any related field
• Prior experience in customer service or support is an added advantage
• Strong communication and interpersonal skills
• Ability to work under pressure and handle complaints professionally
• Basic computer skills and familiarity with customer support systems
• Willing to work night shifts, rotational shifts, weekends, and public holidays