Customer Relationship Executive (CRE)

AVW AUTOHAUS SDN BHD; Kuching; On-site; MYR 36,000 - 58,000; Full time

Job summary

AVW AUTOHAUS SDN BHD is seeking a Customer Relationship Executive to manage customer interactions throughout the vehicle sales and after-sales journey. You will assist customers via walk-ins, calls, and messaging, follow up on leads, maintain CRM data, and nurture long-term loyalty.

The role requires strong communication, problem-solving, and coordination with finance, insurance, and service teams to ensure high satisfaction and smooth service experiences for every customer.

Responsibilities

• Handle customer inquiries (walk-in, phone, WhatsApp, social media)
• Follow up with customers
• Maintain accurate customer database and records
• Build long-term relationships with customers
• Conduct post-delivery follow-up calls
• Remind customers about service appointments
• Handle customer complaints professionally
• Update CRM system regularly
• Coordinate with finance, insurance, and service departments

Job description

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing customer relationships throughout the vehicle sales and after-sales process. The role focuses on ensuring high customer satisfaction, supporting sales activities, handling inquiries, and maintaining long-term customer loyalty.

Key Responsibilities

Handle customer inquiries (walk-in, phone, WhatsApp, social media)

Follow up with customers

Maintain accurate customer database and records

Build long-term relationships with customers

Conduct post-delivery follow-up calls

Remind customers about service appointments

Handle customer complaints professionally

Update CRM system regularly

Coordinate with finance, insurance, and service departments

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