Online Sales Executive

Bykare Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 56,000; Full time

Job summary

Bykare Sdn Bhd in Kuala Lumpur seeks an Online Sales and CRM Executive to handle inquiries from Shopee, Lazada, TikTok Shop, WhatsApp and social media, delivering professional, timely responses and building customer relationships.

You will assist with product recommendations, order processing, and after-sales support, and follow up on leads to convert inquiries into sales, supporting growth and customer satisfaction.

Responsibilities

• Handle incoming enquiries from Shopee, Lazada, TikTok Shop, WhatsApp, and social media channels.
• Provide professional and prompt responses to customer queries, ensuring high satisfaction.
• Assist customers with product recommendations, order processing, and after-sales support.
• Follow up on potential leads to convert enquiries into sales.

Job description

Online Sales and Customer Enquiries:

• Handle incoming enquiries from Shopee, Lazada, TikTok Shop, WhatsApp, and social media channels.
• Provide professional and prompt responses to customer queries, ensuring high satisfaction.
• Assist customers with product recommendations, order processing, and after-sales support.
• Follow up on potential leads to convert enquiries into sales.

Customer Relationship Management (CRM):

• Build and maintain strong relationships with new and exist...