Admin Executive

Hypergear Malaysia; Kajang; On-site; MYR 402,000 - 536,000; Full time

Job summary

Hypergear Malaysia is seeking an administrative and customer service associate to support general admin, marketing tasks, and customer service. You will prepare and modify documents, maintain office supplies, resolve customer problems, and build relationships with customers and partners through clear communication and follow-up.

You will engage in daily clerical work, assist with order processing, and contribute to smooth operations across departments in Kajang, Selangor.

Responsibilities

• Provide general administrative and clerical support
• Provide marketing support and assist with digital marketing follow-up and updates to partners
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Maintain office supplies for department
• Resolve product or service problems by clarifying complaints, determining causes, and expediting corrections
• Prepare product or service reports by collecting and analysing customer information
• Keep records of customer interactions, process customer accounts and file documents
• Assist with placement of orders, refunds, or exchanges
• Handle stock return documentation, warranty claims and complaints
• Monitor calls to dealers, follow up on status and payment issues
• Check and reply to customer emails inquiries same day
• Fulfil daily sales orders and arrange delivery
• Attend to walk-in customers or guests
• Answer calls and process phone call orders
• Handle payment collection and bank deposits
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools

Job description

This role provides general administrative and clerical support, marketing support, and customer service. You will prepare and modify documents, maintain office supplies, resolve customer problems, and build relationships with customers and partners through communication and follow-up.

Key responsibilities

Provide general administrative and clerical support

Provide marketing support and assist with digital marketing follow-up and updates to partners

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Maintain office supplies for department

Resolve product or service problems by clarifying complaints, determining causes, and expediting corrections

Prepare product or service reports by collecting and analysing customer information

Keep records of customer interactions, process customer accounts and file documents

Assist with placement of orders, refunds, or exchanges

Handle stock return documentation, warranty claims and complaints

Monitor calls to dealers, follow up on status and payment issues

About you

Check and reply to customer emails inquiries same day

Fulfil daily sales orders and arrange delivery

Attend to walk-in customers or guests

Answer calls and process phone call orders

Handle payment collection and bank deposits

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods and tools