Customer Relations Specialist

Icon Jco Puchong SDN BHD; Puchong; On-site; MYR 27,000 - 40,000; Full time

Job summary

Icon Jco Puchong SDN BHD is seeking a Customer Relation Executive in Puchong Jaya, Selangor. You will be the primary contact for clients, building and maintaining strong relationships while delivering exceptional service across all interactions.

The role requires good communication, a customer-focused mindset, and the ability to work independently or as part of a team. You will handle inquiries, coordinate with internal departments, and help maintain accurate records and reports as part of

Qualifications

• Experience in customer service or customer relations preferred.
• Good verbal and written communication skills.
• Proficient in Microsoft Office and basic computer applications.

Responsibilities

• Handle customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
• Build and maintain positive relationships with new and existing customers.
• Respond to customer feedback, complaints, and requests professionally.
• Provide accurate information about the company's products and services.
• Follow up with customers to ensure their needs and concerns are addressed.
• Coordinate with internal departments to resolve customer issues efficiently.
• Maintain accurate customer records and update information in the company's system.
• Assist with appointment scheduling, customer follow-ups, and administrative tasks.
• Identify opportunities to improve customer satisfaction and service quality.
• Prepare customer reports and maintain proper documentation when required.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Teamwork

Positive attitude

Willingness to learn

Tools

Microsoft Office

Job description

Icon Jco Puchong SDN BHD is seeking a Customer Relation Executive in Puchong Jaya, Selangor. You will be the primary contact for clients, building and maintaining strong relationships while delivering exceptional service across all interactions.

The role requires good communication, a customer-focused mindset, and the ability to work independently or as part of a team. You will handle inquiries, coordinate with internal departments, and help maintain accurate records and reports as part of