Customer Relations Executive (Property Developer) (JB)

Malaysia Land Properties Sdn Bhd (Mayland Group of Companies); Johor Bahru; On-site; MYR 42,000 - 65,000; Full time

Job summary

Malaysia Land Properties Sdn Bhd (Mayland Group of Companies) in Johor Bahru is seeking a Customer Relations Executive to manage purchaser inquiries and complaints, coordinate with multiple departments, and ensure timely defect rectification.

The role involves arranging VP handovers, planning daily operations for the Customer Service Office, and active follow-up on rectification status with purchasers, with ad-hoc tasks as needed.

Qualifications

• Diploma or Degree in Business Administration/PR or related field.
• 3–5 years of relevant experience, preferably in Property Development or customer service.
• Strong written and spoken Bahasa Malaysia and English.

Responsibilities

• Attend and handle customers'/purchasers’ complaints and enquiries and resolve them.
• Coordinate with Project, Sales, Sales Admin and Property Management on related matters.
• Arrange appointments with purchasers prior to VP issuance and hand over keys per schedule.
• Coordinate defect rectification works and ensure timely completion.
• Plan and ensure smooth daily operation of the Customer Service Office.
• Follow up on rectification status and participate in joint pre-inspection with purchasers.
• Perform any ad-hoc tasks as required.

Skills

Customer service

Bahasa Malaysia

English

Public relations

Education

Diploma/ Degree in Business Administration/PR

Tools

MS Office

Job description

Customer Relations Executive (Property Developer) (JB)

To attend and handle all customers/purchasers’ complaints/enquiries and ensure that the enquiries and complaints are resolved.

To coordinate/liaise with inter-departments i.e. Project, Sales, Sales Admin and Property Management related matters, defect rectification and take follow-up actions in a timely manner.

To arrange an appointment with the purchaser prior to the issuance of vacant possession (VP) and conduct the handing over of property’s keys as per the schedule.

Coordination of defect rectification works to ensure that all field defects are rectified on time.

Plan and ensure daily smooth running of Customer Service Office.

To follow up on project rectification status, update and participate in joint/pre-inspection of property with purchasers.

Any other ad-hoc task as and when required.

Job Requirements

Diploma or Degree in Business Administration/PR or any other related qualifications.

At least 3-5 years relevant experience, preferably in Property Development/Customer Service/Hospitality industry.

Possess good command of written and spoken in Bahasa Malaysia and English.

Excellent PR and customer service experience.

Able to identify customer service issues and address the issues tactfully.

Applicants should be Malaysian citizens or hold relevant residence status.

We are a well-established & dynamic Group of Companies with diversified business activities including property development, property investment, hotel / retail / building management services in Malaysia.

We are a well-established & dynamic Group of Companies with diversified business activities including property development, property investment, hotel / retail / building management services in Malaysia.

What can I earn as a Customer Relations Executive