Customer Service Executive

MIJI FURNITURE SDN. BHD.; Iskandar Puteri; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Training provided

Friendly working environment

Career growth opportunities

Job summary

MIJI FURNITURE SDN. BHD. is seeking a Customer Service Executive to handle customer inquiries, coordinate tenancy matters, and provide day-to-day support.

You will assist tenants with check-in/check-out, tenancy, payments, and maintenance, and coordinate with landlords, agents, and maintenance teams. The role requires good communication skills, fluency in English/Mandarin/Bahasa Malaysia, and the ability to work both independently and as part of a team.

Qualifications

• Minimum SPM/Diploma or equivalent.
• Good communication and interpersonal skills required.
• Able to communicate in English, Mandarin and Bahasa Malaysia.

Responsibilities

• Handle customer enquiries and provide timely assistance via WhatsApp, phone calls, and other communication channels.
• Assist tenants with check-in, check-out, tenancy, payment, maintenance, and other related matters.
• Follow up on customer requests and ensure issues are resolved efficiently.
• Coordinate with tenants, landlords, property agents, maintenance teams, and other relevant parties.
• Handle customer complaints professionally and provide appropriate solutions.
• Maintain and update customer, tenancy, and service records in the company system.
• Follow up on outstanding matters and keep customers informed of progress.
• Assist with general administrative and operational duties when required.

Skills

Good communication

Interpersonal skills

Teamwork

Independent working

Customer-oriented

Education

SPM/Diploma or equivalent

Tools

Microsoft Office

WhatsApp

Job description

You will be responsible for handling customer enquiries, coordinating tenancy-related matters, following up on maintenance requests, and providing day-to-day customer support.

Key responsibilities

Handle customer enquiries and provide timely assistance via WhatsApp, phone calls, and other communication channels

Assist tenants with check-in, check-out, tenancy, payment, maintenance, and other related matters

Follow up on customer requests and ensure issues are resolved efficiently

Coordinate with tenants, landlords, property agents, maintenance teams, and other relevant parties

Handle customer complaints professionally and provide appropriate solutions

Maintain and update customer, tenancy, and service records in the company system

Follow up on outstanding matters and keep customers informed of progress

Assist with general administrative and operational duties when required

About you

Minimum SPM/Diploma or equivalent

Good communication and interpersonal skills

Able to communicate in English, Mandarinand Bahasa Malaysia

Basic computer skills, including Microsoft Office and WhatsApp

Responsible, patient, organized, and customer-oriented

Able to work independently and work well with a team

Experience in customer service, property management, real estate, hospitality, or related fields will be an advantage

Competitive salary package

Training will be provided

Friendly and supportive working environment

Career growth and development opportunities

Stable full-time position

What can I earn as a Customer Service Executive