Customer Relations Executive (Toyota Tanjung Malim)

Telagamas Motors Sdn Bhd; Tanjong Malim; On-site; MYR 31,000 - 47,000; Full time

Job summary

Telagamas Motors Sdn Bhd is seeking a Customer Relations Executive in Tanjong Malim to handle inquiries, follow-ups and complaint resolution with professionalism. You will coordinate with Sales and Service teams to ensure customer satisfaction and maintain accurate records.

The role requires a diploma or degree in business-related fields, strong communication, and the ability to work independently within a team environment.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or related field.
• 2+ years in Customer Service/Customer Relations/Hospitality; automotive industry a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Customer-oriented with a positive and professional attitude.

Responsibilities

• Handle customer enquiries, feedback, and complaints professionally via phone, email, social media, and walk-in customers.
• Follow up with customers after vehicle purchase or service to ensure satisfaction.
• Investigate and resolve customer complaints promptly while maintaining positive customer relationships.
• Monitor and improve Customer Satisfaction Index (CSI) performance.
• Coordinate with Sales, Service, and other departments to resolve customer issues effectively.
• Maintain accurate customer records, case reports, and follow-up activities.
• Prepare monthly customer service and complaint analysis reports.
• Assist in planning and executing customer engagement programs, events, and loyalty initiatives.
• Ensure all customer concerns are addressed within the company's service standards.
• Perform other duties assigned by Management.

Skills

Communication

Customer service

Problem solving

Teamwork

Time management

Organizational skills

Education

Diploma or Bachelor’s Degree in Business Administration/Related

Tools

Microsoft Office

Job description

Handle customer enquiries, feedback, and complaints professionally via phone, email, social media, and walk-in customers.

Follow up with customers after vehicle purchase or service to ensure satisfaction.

Investigate and resolve customer complaints promptly while maintaining positive customer relationships.

Monitor and improve Customer Satisfaction Index (CSI) performance.

Coordinate with Sales, Service, and other departments to resolve customer issues effectively.

Maintain accurate customer records, case reports, and follow-up activities.

Prepare monthly customer service and complaint analysis reports.

Assist in planning and executing customer engagement programs, events, and loyalty initiatives.

Ensure all customer concerns are addressed within the company's service standards.

Perform other duties assigned by Management.

Job Requirements

Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or related field.

Minimum 2 years of experience in Customer Service, Customer Relations, or Hospitality. Experience in the automotive industry is an added advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict resolution abilities.

Customer-oriented with a positive and professional attitude.

Able to work independently and as part of a team.

Good organizational and time management skills.

Candidate must be willing to be stationed at our Tanjung Malim branch.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Executive?
• Do you have experience in a role which requires relationship management experience?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?

What can I earn as a Customer Relations Executive