Executive, Customer Service (Telesales)

Carsome Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

Carsome Sdn Bhd is seeking a Tele Sales and Customer Service professional in Malaysia to identify potential customers and set free test drive appointments and video car tours. You will base outreach on leads in our CRM and via WhatsApp, delivering clear information about our used car services.

The role requires strong communication, negotiation, and a sales mindset. You should be able to work in a fast-paced environment, willing to work alternate six days, weekends and public holidays, with

Qualifications

• Education- SPM/Diploma/Degree
• Able to work in a fast-paced environment
• Positive mindset, sales oriented
• Automotive industry experience preferred but not required
• Willing to work alternate 6 days, weekends and public holidays

Responsibilities

• Perform outbound calls based on leads in the CRM and via WhatsApp
• Attend customer inquiries with accurate information about Carsome's used car business
• Support customers in account registration, test drive appointments and car booking
• Persuade customers to reschedule cancelled appointments
• Inform customers of ongoing deals and promotions
• Maintain high level of customer satisfaction
• Update and safeguard customer interaction records and account details using Carsome telesales tools

Skills

Outbound calls

Communication skills

Negotiation

Bilingual English & Malay

Teamwork

Education

SPM / Diploma / Degree

Tools

CRM software

WhatsApp

Job description

About You CARSOME is on the hunt for a talented and experienced Tele sales, Customer Service. We need a self‑motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.

Your Day-To-Day Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOME WhatsApp platform

Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.

Support customers in account registration, test drive appointments and also car booking

Proactively persuade customers to reschedule appointments that have been cancelled

Proactively inform customers of ongoing deals and promotion.

Deliver a high level of customer satisfaction

Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.

Your Know How

Education- SPM/Diploma/Degree

Able to work under a fast phase environment Have a positive mindset, sales oriented person

Candidate with high integrity in values Prior professional experience in automotive industry preferred but not compulsory.

Candidate must will to work alternate 6 days Candidate must will to work on Public holiday and Weekend

Office location - The Ascent Kelana Jaya

Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus

Unlock job insights

Hirer responsiveness Salary match Number of applicants

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

What can I earn as a Customer Service Executive