Customer Relations Executive

PUSPAKOM SDN BHD; Kuala Lumpur; Presencial; MYR 36.000 - 69.000; Jornada completa

Descripción de la vacante

PUSPAKOM SDN BHD in Kuala Lumpur is seeking a Customer Relations Executive to be the main contact for customers at the Wangsa Maju Branch, handling enquiries, feedback, and complaints with professionalism and care.

You will support service quality initiatives, prepare reports, and travel to other branches as needed to assist with customer service programs and events.

Formación

• Bachelor's Degree in Business Administration, Customer Service, Communications, Marketing, Public Relations, or a related field.
• Minimum 2 years of experience in customer service, customer relations, retail, hospitality, banking, automotive, or other service-oriented industries.
• Fluent in Bahasa Malaysia and English.
• Good problem-solving and organisational skills.
• Proficient in Microsoft Office applications.

Responsabilidades

• Serve as the main customer service representative at the branch.
• Handle customer enquiries, feedback, and complaints professionally and efficiently.
• Provide accurate information on vehicle inspection requirements, procedures, and services.
• Investigate customer concerns and coordinate with relevant departments to ensure timely resolution.
• Monitor and follow up on customer feedback and complaint cases until closure.
• Build positive relationships with customers and maintain high service standards.
• Work closely with branch operations personnel to identify and address service-related issues.
• Prepare reports and updates on customer feedback, complaints, and service performance.
• Travel to other PUSPAKOM branches when required to support customer service initiatives or events.

Conocimientos

Interpersonal skills

Communication

Customer focus

Problem solving

Organisational skills

Microsoft Office

Bahasa Malaysia

English

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

At PUSPAKOM, we are committed to delivering professional, efficient, and customer-focused vehicle inspection services across Malaysia. As a Customer Relations Executive, you will play an important role in ensuring our customers receive a positive experience throughout their interaction with PUSPAKOM.

Based at our Wangsa Maju Branch and reporting directly to the Head of Customer Service, you will be the primary point of contact for customers, handling enquiries, feedback, and complaints while supporting initiatives that enhance service quality and customer satisfaction.

What You'll Be Doing

Serve as the main customer service representative at the branch.

Handle customer enquiries, feedback, and complaints professionally and efficiently.

Provide accurate information on vehicle inspection requirements, procedures, and services.

Investigate customer concerns and coordinate with relevant departments to ensure timely resolution.

Monitor and follow up on customer feedback and complaint cases until closure.

Build positive relationships with customers and maintain high service standards.

Work closely with branch operations personnel to identify and address service-related issues.

Prepare reports and updates on customer feedback, complaints, and service performance.

Support customer engagement programmes, branch activities, exhibitions, roadshows, and special events.

Assist with customer communication relating to service updates and operational changes.

Travel to other PUSPAKOM branches when required to support customer service initiatives or events.

What We're Looking For

Bachelor's Degree in Business Administration, Customer Service, Communications, Marketing, Public Relations, or a related field.

Minimum 2 years of experience in customer service, customer relations, retail, hospitality, banking, automotive, or other service-oriented industries.

Strong interpersonal and communication skills.

Ability to handle customer complaints professionally and confidently.

Customer-focused with a positive and proactive attitude.

Good problem-solving and organisational skills.

Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

Fluent in Bahasa Malaysia and English.

Possess a valid driving licence and own transportation.

Willing to travel occasionally to other branches when required.

Why Join Us?

Be part of Malaysia's leading vehicle inspection company.

Gain exposure to customer engagement and service improvement initiatives nationwide.

Work closely with branch operations and Head Office stakeholders.

Opportunities to develop your customer service and relationship management skills.

Dynamic and collaborative working environment.

As part of our expansion plan, we invite the suitable candidates for the following position/s:-

PUSPAKOM SDN BHD (PUSPAK) is Malaysia's first and only comprehensive national vehicle inspection company appointed by the Malaysian Government to undertake all mandatory inspections for both commercial and private vehicles. Incorporated in 1994, we are a wholly-owned subsidiary of DRB-HICOM Berhad.

Our main roles are to conduct inspection on vehicles as to assist vehicle owners in ensuring the safety and roadworthiness of their vehicles as well as to ensure vehicle owners are in compliance with the regulations on preserving the environment via the emission test. This will be done through our strict and thorough inspection on vehicles to ensure they conform to the Government's safety and emission regulations.

Every year, PUSPAKOM performs more than 3 million vehicle inspections. PUSPAKOM has established a nationwide network of 54 full-fledged and well-equipped inspection centres, complemented by more than 25 inspection visiting sites that provide vehicle inspection services in Malaysia’s less populated and rural areas.

PUSPAKOM’s Mobile Inspection Services which comprise of Mobile Truck, Mobile Van and Light Mobile, also provide convenient and hassle-free door-to-door vehicle inspection services to our individual and corporate customers. We pride ourselves in delivering fast, efficient and accurate vehicle inspection that are of professional standard.