EXECUTIVE, BRANCH SUPPORT OPERATIONS

CARSOME Sdn Bhd; Kangar; On-site; MYR 42,000 - 66,000; Full time

Job summary

CARSOME Sdn Bhd in Malaysia is seeking a proactive Retail Operations Support Specialist to guide the customer journey from order to delivery. You will liaise with customers, banks, and internal stakeholders to ensure smooth handovers, inspections, and vehicle readiness.

Reporting to Branch Operations, you will coordinate PDI, inter-branch vehicle transfers, app updates, and fleet maintenance, while maintaining CarTracker records and ensuring compliance with JPJ/Puspakom procedures.

Qualifications

• SPM/ Diploma/ Degree in any discipline (required).
• Automotive education preferred.
• Minimum 2 years in automotive industry.
• Valid driving license with clean record and willingness to travel.
• Able to multitask and communicate across levels.
• Team player and independent as needed.

Responsibilities

• Conduct Pre-Delivery Inspections (PDI) and vehicle handover.
• Perform inbound/outbound inspections and update records.
• Coordinate vehicle maintenance, test drives, and touch-ups.
• Ensure Puspakom re-inspections are timely.
• Coordinate car wash; update AppSheet.
• Monthly stock counts for inventory accuracy.
• Update CarTracker before/after collections.
• Tag keys by vehicle number plates for tracking.
• Prepare for collection and arrange transport between branches.
• Coordinate inter-branch vehicle transfers with Logistics.
• Organize East Malaysia photoshoots for EM branches.
• Manage CMS transfer requests and Movements via TMS.
• Load/unload vehicles onto trailers; update CarRetailer App.
• Receive and facilitate handovers from other branches.

Skills

Communication

Multitasking

Teamwork

Independent work

Quality mindset

Willing to travel

Driving license

Education

SPM / Diploma / Degree (any discipline)

Tools

JPJ/Puspakom familiarity

Job description

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

• Conduct Pre-Delivery Inspections (PDI)
• Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
• Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
• Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
• Coordinate Car Wash or USP. Update AppSheet.
• Monthly stock counts to ensure vehicle inventory accuracy.
• Update CarTracker(C2B) before and after every collection to prevent discrepancies.
• Tag keys accurately based on vehicle number plates for easy tracking.
• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

• Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
• Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
• CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
• Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME' s fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.

[phone]
[e-mail]

carsome.my

CARSOME SDN BHD (201401025864)

KYM Tower, Level 9

Job Snapshot

Updated Date

12.10.2026

Job ID

J00721

Department

BRANCH OPS

Location

Employee Type

PERMANENT - FULL TIME

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About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.