EXECUTIVE, BRANCH SUPPORT OPERATIONS

CARSOME Sdn Bhd; Kuantan; On-site; MYR 28,000 - 42,000; Full time

Job summary

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. This role provides retail administrative support to guide customers from order to delivery, liaising with customers, banks, and internal teams. You will report to Branch Operations, Assistant Managers.

Key duties include vehicle handover and inspections, maintenance coordination, stock accuracy, and inter-branch transfers. A valid driving license and automotive experience are preferred; willingness to travel is required.

Qualifications

• SPM/Diploma/Degree in any discipline.
• Automotive education preferred.
• Minimum 2 years in automotive industry.
• Valid driving license with a clean record; willingness to travel.
• Ability to interact with all levels of staff.
• Ability to multitask and prioritize effectively.
• Quality-minded to uphold fleet standards.
• Familiarity with JPJ or Puspakom procedures is a plus.

Responsibilities

• Conduct Pre-Delivery Inspections (PDI) and update records.
• Perform inbound and outbound inspections for EC to EC transfer cars.
• Prepare vehicles for test drives and conduct post-test drive inspections.
• Coordinate Puspakom re-inspections within required timelines.
• Coordinate car wash or USP; update AppSheet.
• Monthly stock counts to maintain vehicle inventory accuracy.
• Update CarTracker (C2B) before and after collections.
• Tag keys by vehicle number plates for tracking.
• Arrange transport from branches to the yard and back.
• Assist with inter-branch vehicle transfers with Logistics.
• Arrange East Malaysia photoshoots for vehicles.
• Manage CMS transfer store requests and L/M movements via TMS.
• Load/unload vehicles onto trailers for inter-branch movement; update CarRetailer App.

Skills

Multitasking

Communication

Teamwork

Independent work

Willingness to travel

Quality-minded

Education

SPM/Diploma/Degree

Automotive education preferred

Tools

AppSheet

CarTracker

TMS

Job description

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

• Conduct Pre-Delivery Inspections (PDI)
• Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.

Vehicle Maintenance & Upkeep

• Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
• Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
• Coordinate Car Wash or USP. Update AppSheet.
• Monthly stock counts to ensure vehicle inventory accuracy.
• Update CarTracker(C2B) before and after every collection to prevent discrepancies.
• Tag keys accurately based on vehicle number plates for easy tracking.
• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

• Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
• Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
• CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
• Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME' s fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.

Job Snapshot

Updated Date

27.10.2026

Job ID

J00761

Department

BRANCH OPS

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.