Customer Quality Engineer: Quality Liaison & Improvement

Eng Teknologi Sdn. Bhd.; Kulai; On-site; MYR 67,000 - 112,000; Full time

Job summary

Eng Teknologi Sdn. Bhd. in Malaysia seeks a Customer Quality Engineer to be the primary liaison for quality issues, audits, and technical support, ensuring customer requirements are met.

You will lead root-cause analyses, manage corrective actions, and support PPAP, FAIR and document submissions, while partnering with Production, Process Engineering, QA/QC and Planning to improve product quality and customer satisfaction.

Qualifications

• Diploma or degree in Quality, Mechanical or Manufacturing Engineering is required.
• Minimum 2–4 years in QA, QC or customer quality in manufacturing.
• Strong knowledge of ISO9001, IATF16949, APQP, PPAP, FMEA and MSA.
• Excellent problem-solving using structured RCA tools.
• Good communication with customers and cross-functional teams.
• Knowledge of measurement tools and SPC is a plus.

Responsibilities

• Act as main contact for customers on quality issues, audits, and technical support.
• Lead investigations and corrective actions using 5Why, Fishbone, 8D.
• Support PPAP, FAIR, and customer-specific documentation.
• Analyse defect data and prepare customer scorecards and reports.
• Collaborate with Production, Process Engineering, QA/QC to resolve issues.
• Provide training on customer quality requirements and drive defect reduction.

Skills

Root cause analysis

Quality management

Customer liaison

Data analysis

Education

Diploma/Degree in Quality/Mechanical/Manufacturing Engineering

Tools

FMEA

MSA

PPAP

APQP

8D problem solving

Job description

Eng Teknologi Sdn. Bhd. in Malaysia seeks a Customer Quality Engineer to be the primary liaison for quality issues, audits, and technical support, ensuring customer requirements are met.

You will lead root-cause analyses, manage corrective actions, and support PPAP, FAIR and document submissions, while partnering with Production, Process Engineering, QA/QC and Planning to improve product quality and customer satisfaction.