Customer Quality Engineer: Root-Cause & Corrective Action

Samtec, Inc.; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Samtec, Inc. seeks a Customer Quality Engineer (CQE) to investigate and define root causes and corrective actions for customer quality problems. The role includes communicating data, updates, and corrective action reports to customers.

The CQE will manage customer concerns, collaborate with global teams, and may involve travel and off-hours communications to resolve issues and prevent recurrence.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or other technical discipline.
• Two-year degree or technical training background required.
• One-year technical background internal to Samtec.

Responsibilities

• Manage customer concerns and ensure they are resolved in a timely manner.
• Work with other departments to establish the root cause and corrective actions on customer concerns.
• Work directly with customers via telephone, email, or other to resolve quality issues.
• Work with customers and Samtec associates globally to resolve customer quality issues; this may require domestic and international travel and off-hours communications.
• Investigate customer issues, write corrective action reports as requested based on system-established or customer requested due dates.
• Educate other groups as needed in regard to inspection, rework or new processing details.
• Provide backup within the Customer Quality Department.
• Provide input to engineering groups about quality issues and history to improve existing or new designs.
• Work within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.
• Work to protect Samtec and our customers from ongoing quality issues.

Education

Bachelor’s Degree in Mechanical Engineering or Electrical Engineering

Two-year degree or technical training background

One-year technical background internal to Samtec

Job description

Samtec, Inc. seeks a Customer Quality Engineer (CQE) to investigate and define root causes and corrective actions for customer quality problems. The role includes communicating data, updates, and corrective action reports to customers.

The CQE will manage customer concerns, collaborate with global teams, and may involve travel and off-hours communications to resolve issues and prevent recurrence.