Customer Quality Engineer (CQE)

Samtec, Inc; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Samtec, Inc. is seeking a Customer Quality Engineer (CQE) to investigate customer quality problems, define root causes, and implement corrective actions. You will communicate with customers, gather data, and report on corrective actions.

You will work with Samtec associates globally to resolve issues, possibly traveling domestically or internationally and coordinating with engineering for design improvements.

Qualifications

• Experience with root cause analysis techniques (5-Why, 8D, etc.).
• Ability to communicate findings and corrective actions to customers.
• Familiarity with quality systems and corrective action reports.

Responsibilities

• Manage customer concerns and ensure timely resolution.
• Identify root causes with cross-functional teams and define corrective actions.
• Communicate with customers by phone/email and provide updates.
• Collaborate with global Samtec teams to resolve issues, may require travel.
• Investigate issues and prepare corrective action reports per due dates.
• Educate other groups on inspection, rework, or processing changes.
• Provide backup within the Customer Quality Department.
• Input quality issues history to engineering for design improvements.
• Conform to quality system guidelines and corporate procedures.

Skills

Root cause analysis

8D problem solving

Fishbone methodology

Statistical tools

Customer communication

Education

Bachelors in Mechanical or Electrical Engineering

Two-year degree or technical training

One-year technical background at Samtec

Tools

Job description

Job Title: CUSTOMER QUALITY ENGINEER (CQE)

Code: 44-70-00-120-100

Summary/Objective: The Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer in regard to data gathering, customer updates, and corrective action reports.

Essential Functions/Responsibilities:

• Manage customer concerns and ensure they are resolved in a timely manner
• Work with other departments to establish the root cause and corrective actions on customer concerns
• Work directly with customers via telephone, email, or other to resolve quality issues
• Work with customers and Samtec associates globally to resolve customer quality issues; this may require domestic and international travel and off-hours communications.
• Investigate customer issues, write corrective action reports as requested based on system-established or customer requested due dates.
• Educate other groups as needed in regard to inspection, rework or new processing details
• Provide backup within the Customer Quality Department
• Provide input to engineering groups about quality issues and history to improve existing or new designs
• Work within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.
• Work to protect Samtec and our customers from ongoing quality issues

*The responsibilities as defined are intended to serve as a general guideline for this position.Associates may be asked to perform additional tasks depending on strengths and capabilities.

Required Experience:

• One-year technical background internal to Samtec.
• Must have experience in industry accepted root cause, problem solving, and corrective action techniques like, but not limited to, 5-Why’s, 8D reports, Fish-bone approach, and various statistical tools.
• Must be able to sit for more than 90 consecutive minutes.
• Hazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulations.May be exposed to noise (required to wear protective gear).May be exposed to Hazardous Materials & Chemicals (required to wear safety glasses and other protective gear).

Education:

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineer or other technical discipline.
• Two-year degree or technical training background required.
• One-year technical background internal to Samtec.