Customer Quality Engineer (CQE)

Samtec Inc; Johor Bahru; On-site; MYR 70,000 - 100,000; Full time

Job summary

Samtec, Inc is seeking a Customer Quality Engineer (CQE) to drive root cause investigations and corrective actions for customer quality concerns. You will communicate data, updates, and corrective action reports to customers while coordinating with global Samtec teams.

The role requires experience in root cause techniques (5-Why, 8D, Fishbone) and a mechanical/electrical technical background. Occasional international travel and after-hours communication may be required.

Qualifications

• One-year technical background internal to Samtec.
• Experience with root cause analysis and corrective action techniques (5-Why, 8D, Fishbone).
• Ability to sit for more than 90 consecutive minutes.
• Adherence to safety rules and wearing protective gear when required.

Responsibilities

• Manage customer concerns and resolve promptly.
• Work with departments to determine root cause and corrective actions.
• Engage with customers via phone or email to resolve quality issues.
• Collaborate with global teams; travel may be required.
• Investigate issues and write corrective action reports.
• Educate other groups on inspection, rework, or new processing details.
• Provide backup within the Customer Quality Department.
• Provide input to engineering on quality issues to improve designs.
• Adhere to quality system guidelines and work instructions.

Skills

Root cause analysis

8D methodology

5-Why

Fishbone (Ishikawa)

Statistical tools

Education

Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or other technical discipline

Two-year degree or technical training background

One-year technical background internal to Samtec

Job description

Job Description

Description

Position at Samtec, Inc

Job Title: CUSTOMER QUALITY ENGINEER (CQE)

Code: 44-70-00-120-100

Summary/Objective: The Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer in regard to data gathering, customer updates, and corrective action reports.

Essential Functions/Responsibilities

• Manage customer concerns and ensure they are resolved in a timely manner
• Work with other departments to establish the root cause and corrective actions on customer concerns
• Work directly with customers via telephone, email, or other to resolve quality issues
• Work with customers and Samtec associates globally to resolve customer quality issues; this may require domestic and international travel and off-hours communications.
• Investigate customer issues, write corrective action reports as requested based on system-established or customer requested due dates.
• Educate other groups as needed in regard to inspection, rework or new processing details
• Provide backup within the Customer Quality Department
• Provide input to engineering groups about quality issues and history to improve existing or new designs
• Work within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.
• Work to protect Samtec and our customers from ongoing quality issues
• The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.

Required Experience

• One-year technical background internal to Samtec.
• Must have experience in industry accepted root cause, problem solving, and corrective action techniques like, but not limited to, 5-Why’s, 8D reports, Fish-bone approach, and various statistical tools.
• Must be able to sit for more than 90 consecutive minutes.
• Hazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulations. May be exposed to noise (required to wear protective gear). May be exposed to Hazardous Materials & Chemicals (required to wear safety glasses and other protective gear).

Education

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineer or other technical discipline.
• Two-year degree or technical training background required.
• One-year technical background internal to Samtec.

Training Required

• On the job training as appropriate.

Languages: English

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage