Customer Quality Engineer (CQE)

Samtec; Johor Bahru; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

SAMTEC is seeking a Customer Quality Engineer (CQE) to investigate customer issues, define root causes, and drive corrective actions. You will communicate findings to customers and coordinate with Samtec teams worldwide to resolve quality concerns.

The role requires hands-on problem solving, data analysis, and the ability to follow quality system procedures. Some travel and after-hours communication may be necessary.

Qualifikationen

• Bachelor’s degree in a technical field and relevant hands-on experience.
• Knowledge of root cause and corrective action techniques (5-Why, 8D, Fishbone).
• Ability to work in a fast-paced quality environment and analyze problems.

Aufgaben

• Manage customer concerns and ensure timely resolution.
• Collaborate with departments to define root cause and corrective actions.
• Communicate with customers via phone/email and provide updates.
• Coordinate with global Samtec teams; may involve travel and off-hours.
• Document investigations and contribute to corrective action reports.

Kenntnisse

Root cause analysis

5-Why’s

8D reports

Fish-bone analysis

Statistical tools

Ausbildung

Bachelor's Degree in Mechanical or Electrical Engineering

Two-year technical degree or training

One-year internal Samtec technical background

Jobbeschreibung

Job Title: CUSTOMER QUALITY ENGINEER (CQE)

Code: 44-70-00-120-100

Summary/Objective: The Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer in regard to data gathering, customer updates, and corrective action reports.

Essential Functions/Responsibilities:

• Manage customer concerns and ensure they are resolved in a timely manner
• Work with other departments to establish the root cause and corrective actions on customer concerns
• Work directly with customers via telephone, email, or other to resolve quality issues
• Work with customers and Samtec associates globally to resolve customer quality issues; this may require domestic and international travel and off-hours communications.
• Investigate customer issues, write corrective action reports as requested based on system-established or customer requested due dates.
• Educate other groups as needed in regard to inspection, rework or new processing details
• Provide backup within the Customer Quality Department
• Provide input to engineering groups about quality issues and history to improve existing or new designs
• Work within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.
• Work to protect Samtec and our customers from ongoing quality issues

Required Experience:

• One-year technical background internal to Samtec.
• Must have experience in industry accepted root cause, problem solving, and corrective action techniques like, but not limited to, 5-Why’s, 8D reports, Fish-bone approach, and various statistical tools.
• Must be able to sit for more than 90 consecutive minutes.
• Hazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulations.May be exposed to noise (required to wear protective gear).May be exposed to Hazardous Materials & Chemicals (required to wear safety glasses and other protective gear).

Education:

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineer or other technical discipline.
• Two-year degree or technical training background required.
• One-year technical background internal to Samtec.

Training Required:

• On the job training as appropriate.

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage