Customer Quality Engineer: Lead Root-Cause & Client Quality

Randstad; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking a Customer Quality Engineer in Johor to manage client quality expectations, drive root-cause investigations, and ensure delivery performance.

You will act as the technical contact, lead cross-functional teams using 8D, 5 Why, and Fishbone, monitor DPPM, claim rates, and customer satisfaction, and report trends to senior management to ensure ongoing compliance with customer requirements.

Qualifications

• Degree in Engineering, Science, or a related discipline with at least 3 years of experience in customer quality or quality engineering within a manufacturing setting.
• Excellent communication and stakeholder management skills; proficiency in Mandarin is an added advantage to liaise with regional clients.

Responsibilities

• Act as the primary technical point of contact for customer quality inquiries, feedback, and issue escalations.
• Lead cross-functional investigation teams to resolve customer complaints using structured methodologies like 8D, 5 Why, and Fishbone analysis.
• Monitor customer quality metrics (DPPM, claim rates, customer satisfaction) and drive internal corrective and preventive action (CAPA) plans.
• Prepare, review, and present comprehensive customer quality reports, trends, and quality performance data to senior management.
• Conduct product validation, process audits, and line walk-throughs to verify compliance with customer-specific requirements.
• Update key quality documentation, including FMEAs, Control Plans, and standard operating procedures, based on field and internal quality feedback.

Education

Bachelor Degree

Job description

Randstad Malaysia is seeking a Customer Quality Engineer in Johor to manage client quality expectations, drive root-cause investigations, and ensure delivery performance.

You will act as the technical contact, lead cross-functional teams using 8D, 5 Why, and Fishbone, monitor DPPM, claim rates, and customer satisfaction, and report trends to senior management to ensure ongoing compliance with customer requirements.