Customer Quality Engineer | 8D, CAPA & ISO Compliance

Innovalues; Pasir Gudang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a Quality Engineer to handle customer quality issues, coordinate containment and root cause analysis, and support internal departments across manufacturing processes.

You will liaise with customers, prepare reports, and participate in audits to ensure compliance with IATF 16949 and ISO standards. Strong English communication is essential, Mandarin is a plus, and automotive experience is advantageous.

Qualifications

• Bachelor's degree in Engineering, Quality Management, or related field.
• Minimum 2 years of experience in Customer Quality or Quality Assurance within manufacturing.
• Knowledge of IATF 16949, ISO 9001, 8D, FMEA, APQP, SPC, MSA, and Root Cause Analysis tools.
• Strong communication and problem-solving skills.
• Good command of English.
• Mandarin communication is an added advantage to facilitate Mandarin-speaking customers.
• Experience in automotive or precision machining is an advantage.

Responsibilities

• Handle customer quality issues, complaints, and corrective actions (8D, CAPA).
• Liaise with customers on quality matters and provide timely responses.
• Coordinate containment actions and root cause analysis with internal departments.
• Monitor customer quality performance and drive improvement initiatives.
• Participate in customer audits and support external quality audits.
• Prepare quality reports, presentations, and customer documentation.
• Ensure compliance with customer-specific requirements, IATF 16949, and ISO standards.

Skills

Customer quality management

Communication skills

Problem solving

Mandarin communication (adv)

Education

Bachelor's Degree in Engineering/Quality Management

Tools

8D

FMEA

CAPA

APQP

SPC

MSA

Job description

Jora Malaysia is seeking a Quality Engineer to handle customer quality issues, coordinate containment and root cause analysis, and support internal departments across manufacturing processes.

You will liaise with customers, prepare reports, and participate in audits to ensure compliance with IATF 16949 and ISO standards. Strong English communication is essential, Mandarin is a plus, and automotive experience is advantageous.