Customer Quality Engineer [manufacturing]

Randstad; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking a Customer Quality Engineer in Johor to manage client quality expectations, drive root-cause investigations, and ensure delivery performance.

You will act as the technical contact, lead cross-functional teams using 8D, 5 Why, and Fishbone, monitor DPPM, claim rates, and customer satisfaction, and report trends to senior management to ensure ongoing compliance with customer requirements.

Qualifications

• Degree in Engineering, Science, or a related discipline with at least 3 years of experience in customer quality or quality engineering within a manufacturing setting.
• Excellent communication and stakeholder management skills; proficiency in Mandarin is an added advantage to liaise with regional clients.

Responsibilities

• Act as the primary technical point of contact for customer quality inquiries, feedback, and issue escalations.
• Lead cross-functional investigation teams to resolve customer complaints using structured methodologies like 8D, 5 Why, and Fishbone analysis.
• Monitor customer quality metrics (DPPM, claim rates, customer satisfaction) and drive internal corrective and preventive action (CAPA) plans.
• Prepare, review, and present comprehensive customer quality reports, trends, and quality performance data to senior management.
• Conduct product validation, process audits, and line walk-throughs to verify compliance with customer-specific requirements.
• Update key quality documentation, including FMEAs, Control Plans, and standard operating procedures, based on field and internal quality feedback.

Education

Bachelor Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Quality Engineer [manufacturing]

Our client is a premier global MNC manufacturing company based in Johor. Driven by innovation and high quality standards, we are seeking a proactive Customer Quality Engineer to manage client quality expectations, drive root-cause investigations, and ensure seamless delivery performance.

the job

• Act as the primary technical point of contact for customer quality inquiries, feedback, and issue escalations.
• Lead cross-functional investigation teams to resolve customer complaints using structured methodologies like 8D, 5 Why, and Fishbone analysis.
• Monitor customer quality metrics (DPPM, claim rates, customer satisfaction) and drive internal corrective and preventive action (CAPA) plans.
• Prepare, review, and present comprehensive customer quality reports, trends, and quality performance data to senior management.
• Conduct product validation, process audits, and line walk-throughs to verify compliance with customer-specific requirements.
• Update key quality documentation, including FMEAs, Control Plans, and standard operating procedures, based on field and internal quality feedback.

Job Details

Our client is a premier global MNC manufacturing company based in Johor. Driven by innovation and high quality standards, we are seeking a proactive Customer Quality Engineer to manage client quality expectations, drive root-cause investigations, and ensure seamless delivery performance.

the job

• Act as the primary technical point of contact for customer quality inquiries, feedback, and issue escalations.
• Lead cross-functional investigation teams to resolve customer complaints using structured methodologies like 8D, 5 Why, and Fishbone analysis.
• Monitor customer quality metrics (DPPM, claim rates, customer satisfaction) and drive internal corrective and preventive action (CAPA) plans.
• Prepare, review, and present comprehensive customer quality reports, trends, and quality performance data to senior management.
• Conduct product validation, process audits, and line walk-throughs to verify compliance with customer-specific requirements.
• Update key quality documentation, including FMEAs, Control Plans, and standard operating procedures, based on field and internal quality feedback.

the experience

• Degree in Engineering, Science, or a related discipline with at least 3 years of experience in customer quality or quality engineering within a manufacturing setting.
• Excellent communication and stakeholder management skills; proficiency in Mandarin is an added advantage to liaise with regional clients.

Skills

no additional skills required

Qualification

no additional qualifications required

Education

Bachelor Degree