Customer Quality Engineer: FAT, NPI & Field Support

Hirehub Group; Kulai; On-site; MYR 71,000 - 85,000; Full time

Job summary

Hirehub Group in Senai, Johor, Malaysia is hiring a Customer Quality Engineer to manage quality activities, coordinate FAT inspections, and lead 8D/RCCA investigations. You will work closely with Engineering, Production and Quality teams, ensuring compliance with customer specs and standards.

Willingness to travel to customer sites is required. The role requires a mechanical/electrical/manufacturing/quality engineering background with 3–5 years of relevant experience and strong problem-solving

Qualifications

• Bachelor's Degree or Diploma in Mechanical, Electrical, Manufacturing, Quality Engineering, or related.
• Minimum 3–5 years in Customer Quality, Quality Engineering, Project Quality or manufacturing quality.
• Experience with customers, TPI, inspectors, contractors and project teams.

Responsibilities

• Manage customer quality activities and liaise with customers and TPIs during factory inspection.
• Coordinate customer/TPI inspection activities including NDT and process inspection.
• Lead FAT activities and coordinate customer inspection and release for shipment.
• Respond to customer quality issues during site installation.
• Lead 8D, RCCA and Root Cause Analysis to identify causes.
• Coordinate with Engineering, Production, Process, and Quality teams for corrective actions.
• Review customer specifications during NPI to identify quality risks.
• Translate customer requirements into internal quality standards and control plans.
• Monitor critical manufacturing processes and perform quality inspections and audits.
• Drive continuous improvement in product quality and customer satisfaction.
• Prepare quality reports, FAT documentation, and 8D reports.

Skills

Customer quality liaison

8D / RCCA

Root Cause Analysis

5 Why

Fishbone Diagram

NPI involvement

Cross-functional coordination

Documentation & reporting

Problem-solving

Strong communication

Willing to travel

Education

Bachelor's Degree or Diploma in Mechanical Engineering

Bachelor's Degree or Diploma in Electrical Engineering

Bachelor's Degree or Diploma in Manufacturing Engineering

Bachelor's Degree or Diploma in Quality Engineering

Related discipline

Tools

FAT

NDT coordination

Job description

Hirehub Group in Senai, Johor, Malaysia is hiring a Customer Quality Engineer to manage quality activities, coordinate FAT inspections, and lead 8D/RCCA investigations. You will work closely with Engineering, Production and Quality teams, ensuring compliance with customer specs and standards.

Willingness to travel to customer sites is required. The role requires a mechanical/electrical/manufacturing/quality engineering background with 3–5 years of relevant experience and strong problem-solving