Customer Quality Engineer

Hirehub Group; Kulai; On-site; MYR 71,000 - 85,000; Full time

Job summary

Hirehub Group in Senai, Johor, Malaysia is hiring a Customer Quality Engineer to manage quality activities, coordinate FAT inspections, and lead 8D/RCCA investigations. You will work closely with Engineering, Production and Quality teams, ensuring compliance with customer specs and standards.

Willingness to travel to customer sites is required. The role requires a mechanical/electrical/manufacturing/quality engineering background with 3–5 years of relevant experience and strong problem-solving

Qualifications

• Bachelor's Degree or Diploma in Mechanical, Electrical, Manufacturing, Quality Engineering, or related.
• Minimum 3–5 years in Customer Quality, Quality Engineering, Project Quality or manufacturing quality.
• Experience with customers, TPI, inspectors, contractors and project teams.

Responsibilities

• Manage customer quality activities and liaise with customers and TPIs during factory inspection.
• Coordinate customer/TPI inspection activities including NDT and process inspection.
• Lead FAT activities and coordinate customer inspection and release for shipment.
• Respond to customer quality issues during site installation.
• Lead 8D, RCCA and Root Cause Analysis to identify causes.
• Coordinate with Engineering, Production, Process, and Quality teams for corrective actions.
• Review customer specifications during NPI to identify quality risks.
• Translate customer requirements into internal quality standards and control plans.
• Monitor critical manufacturing processes and perform quality inspections and audits.
• Drive continuous improvement in product quality and customer satisfaction.
• Prepare quality reports, FAT documentation, and 8D reports.

Skills

Customer quality liaison

8D / RCCA

Root Cause Analysis

5 Why

Fishbone Diagram

NPI involvement

Cross-functional coordination

Documentation & reporting

Problem-solving

Strong communication

Willing to travel

Education

Bachelor's Degree or Diploma in Mechanical Engineering

Bachelor's Degree or Diploma in Electrical Engineering

Bachelor's Degree or Diploma in Manufacturing Engineering

Bachelor's Degree or Diploma in Quality Engineering

Related discipline

Tools

FAT

NDT coordination

Job description

Company Background

A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally.

Job Responsibilities

• Manage customer quality activities and act as the key liaison with customers and Third-Party Inspectors (TPI) during factory inspection and manufacturing activities.
• Coordinate customer/TPI inspection activities, including NDT, process inspection, and required quality documentation.
• Lead Factory Acceptance Test (FAT) activities, including functional and integrated testing of modules, and coordinate customer inspection and final release for shipment.
• Respond promptly to customer quality issues identified during site installation, including dimensional deviations, interface mismatches, electrical faults, and other technical issues.
• Lead 8D, RCCA, and Root Cause Analysis using tools such as 5 Why and Fishbone Diagram to identify whether issues are related to design, fabrication, production, or transportation.
• Coordinate with Engineering, Production, Process, and Quality teams to implement corrective and preventive actions and ensure effective closure of customer complaints.
• Participate in NPI projects by reviewing customer specifications, technical requirements, and special quality requirements to identify potential quality risks.
• Translate customer requirements into internal quality standards, inspection criteria, control plans, and manufacturing requirements.
• Monitor critical manufacturing processes, including module frame welding, surface treatment/coating, primary and secondary electrical wiring, piping pressure testing, and other key processes.
• Conduct quality inspections and audits to ensure products comply with customer specifications, project requirements, and applicable standards.
• Monitor customer quality performance, identify recurring issues, and drive continuous improvement to enhance product quality and customer satisfaction.
• Prepare quality reports, inspection records, FAT documentation, 8D reports, and other customer-related quality documents.

Job Requirements

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, or a related discipline.
• Minimum 3–5 years of experience in Customer Quality, Quality Engineering, Project Quality, or manufacturing quality environment.
  Experience in dealing directly with customers, TPI, inspectors, contractors, and project teams.
• Hands-on experience in FAT, customer inspection, NDT coordination, process inspection, and product acceptance.
• Strong knowledge of 8D, RCCA, Root Cause Analysis, 5 Why, Fishbone Diagram, and corrective/preventive action processes.
• Experience in NPI and ability to interpret customer specifications, drawings, technical requirements, and quality standards.
• Familiar with manufacturing processes such as welding, fabrication, surface treatment/coating, electrical wiring, assembly, and piping pressure testing.
• Strong problem-solving, analytical, communication, and customer-handling skills.
• Able to respond quickly to customer quality issues and coordinate cross-functional teams for effective resolution.
• Good documentation and reporting skills with strong attention to detail.
• Willing to travel to customer sites and project locations when required.
• Experience in module fabrication, industrial equipment, energy, oil & gas, or project-based manufacturing is an added advantage.

Salary range: Up to RM7k

Location: Senai, Johor

PIC contact number: [phone] (Zekai)