Customer Quality Engineer - FA engineer

JHM Consolidation Berhad; Sungai Petani; On-site; MYR 60,000 - 90,000; Full time

Job summary

JHM Consolidation Berhad is seeking a Customer Quality Engineer to support customers after sales, investigate failure modes, and conduct on-site checks. You will test and reproduce issues on customer vehicles and test benches, capture logs, and create Jira tickets for traceability.

Additionally, you will assist R&D with log analysis, perform on-site quality issue handling with contract manufacturers, and collaborate with China-based teams on quality control and audits.

Qualifications

• Preferably a Degree or Diploma in Electrical or Mechanical Engineering.
• Must have at least 3 years similar working experience.
• Good communication skills in Bahasa Melayu and English; able to communicate, read and write in Mandarin.
• Able to work independently and being a team player.
• Good problem solving methodologies, experience in conducting root cause analysis and utilizing tools like 8D reporting, 5 why and fishbone diagrams.

Responsibilities

• Support communication with customers regarding after-sales issues and understand failure phenomena.
• Conduct preliminary investigations on issues, including on-site investigations when necessary.
• Support testing and reproducing issues on customer vehicles and test benches; capture logs and create Jira tickets.
• Assist R&D engineers in log analysis and interface with customers; post back to Jira.

Skills

Electrical Engineering

Communication

Problem solving

Root cause analysis

Team player

Independent work

Education

Degree or Diploma in Electrical or Mechanical Engineering

Tools

8D reporting

5 Why

Fishbone diagrams

Job description

Support communication with customers regarding after-sales issues, understand the failure phenomena of after-sales issues, conduct preliminary investigations into the issues, including on-site investigations at the problem site. Business trips may be required to support on-site investigations when necessary.

Support testing and reproducing issues on the customer's real vehicle and test bench, capture issue logs, create Jira tickets, describe the issues and upload the logs, and perform tasks such as welding and debugging interfaces when necessary.

Farizon support log analysis: On-site at the customer's location, assist R&D engineers in log analysis, search for relevant keywords, capture log screenshots, and postback to Jira.

Set up the test bench, build the test bench according to the product configuration, and process wiring harnesses and other tasks if necessary

Preliminary determination of after-sales issues, conducting problem reproduction and ABA cross-test on the test bench to initially identify whether it is a problem with our product.

Support software upgrades for verification devices and conduct functional tests on new software

Manage faulty parts and spare parts, support the receipt and forwarding of faulty parts, and forward the received faulty parts to China.

Assist China's quality management personnel in on-site handling of quality issues as required, including issue handling at contract manufacturers and customer sites

Collaborate with China-based quality management personnel to interface with customers and support customers' audit work on Non-China contract manufacturers.

JOB REQUIREMENT :

Preferably a Degree or Diploma in Electrical or Mechanical Engineering

Must have at least 3 years similar working experience

Good communication skills in Bahasa Melayu and English; able to communicate, read and write in Mandarin.

Able to work independently and being a team player

Good problem solving methodologies, experience in conducting root cause analysis and utilizing tools like 8D reporting, 5 why and fishbone diagrams

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing 101-1,000 employees

The JHM Group is an Electronics & Mechanical Manufacturing Services solutions provider delivering customized solutions to various sectors such as automotive, industrial, aerospace and medical devices sectors.

The business operation is segmented into two (2) segments i.e. electronics and mechanical products, which is currently having the factories located at Sungai Petani and Kulim.

(i) Mechanical Business Unit

One stop solution provider for high precision, high speed tooling design, fabrication and production for Micro Electronic Components and Fiber Optic Products.

Production on LEDs application to support 3D effects as well as signature lighting effect substrate.

Manufacturing of sheet metal enclosures and value-added electro-mechanical assembly for a broad range of industries which includes electronics (semiconductors and telecommunication), medical device and instrumentation industries.

Involves in precision manufacturing solutions with broad portfolio of innovative equipment, services and niche products for aerospace.

(ii) Electrical & Electronic Business Unit

Design, SMT production and assembly of automotive rear, interior and front headlamp lighting, inclusive of shifter control and turn signal indicator.

SMT production and assembly for Industrial and Horticultural products.

In line with our Group’s rapid growth and expansion plans, we have immediate vacancies with attractive remuneration package and great learning opportunities for highly motivated, committed, suitably qualified and experienced individuals who wish to join JHM Group of companies.

The JHM Group is an Electronics & Mechanical Manufacturing Services solutions provider delivering customized solutions to various sectors such as automotive, industrial, aerospace and medical devices sectors.

The business operation is segmented into two (2) segments i.e. electronics and mechanical products, which is currently having the factories located at Sungai Petani and Kulim.

(i) Mechanical Business Unit

One stop solution provider for high precision, high speed tooling design, fabrication and production for Micro Electronic Components and Fiber Optic Products.

Production on LEDs application to support 3D effects as well as signature lighting effect substrate.

Manufacturing of sheet metal enclosures and value-added electro-mechanical assembly for a broad range of industries which includes electronics (semiconductors and telecommunication), medical device and instrumentation industries.

Involves in precision manufacturing solutions with broad portfolio of innovative equipment, services and niche products for aerospace.

(ii) Electrical & Electronic Business Unit

Design, SMT production and assembly of automotive rear, interior and front headlamp lighting, inclusive of shifter control and turn signal indicator.

SMT production and assembly for Industrial and Horticultural products.

In line with our Group’s rapid growth and expansion plans, we have immediate vacancies with attractive remuneration package and great learning opportunities for highly motivated, committed, suitably qualified and experienced individuals who wish to join JHM Group of companies.

What can I earn as a Customer Quality Engineer