Customer Quality Engineer

Hirehub Group; Kulai; On-site; MYR 71,000 - 85,000; Full time

Job summary

Hirehub Group in Senai, Johor is seeking a Customer Quality Engineer to manage customer quality activities, coordinate factory inspections with TPI, and lead FAT for modular data center modules.

You will coordinate NDT, process inspections, and quality documentation, drive 8D/RCCA using 5 Why and Fishbone, and work with Engineering, Production and Quality teams to implement corrective actions. Travel to customer sites is required as needed.

Qualifications

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, or a related discipline.
• Minimum 3-5 years of experience in Customer Quality, Quality Engineering, Project Quality, or manufacturing quality environment.
• Hands-on experience in FAT, customer inspection, NDT coordination, process inspection, and product acceptance.
• Strong knowledge of 8D, RCCA, Root Cause Analysis, 5 Why, Fishbone Diagram, and corrective/preventive action processes.
• Experience in NPI and ability to interpret customer specifications, drawings, technical requirements, and quality standards.
• Familiar with welding, fabrication, surface treatment/coating, electrical wiring, assembly, and piping pressure testing.
• Strong problem-solving, analytical, communication, and customer-handling skills.
• Willing to travel to customer sites and project locations when required.
• Experience in module fabrication, industrial equipment, energy, oil & gas, or project-based manufacturing is an added advantage.

Responsibilities

• Manage customer quality activities and act as the key liaison with customers and Third-Party Inspectors (TPI) during factory inspection and manufacturing activities.
• Coordinate customer/TPI inspection activities, including NDT, process inspection, and required quality documentation.
• Lead Factory Acceptance Test (FAT) activities, including functional and integrated testing of modules, and coordinate customer inspection and final release for shipment.
• Respond promptly to customer quality issues identified during site installation, including dimensional deviations, interface mismatches, electrical faults, and other technical issues.
• Lead 8D, RCCA, and Root Cause Analysis using tools such as 5 Why and Fishbone Diagram to identify whether issues are related to design, fabrication, production, or transportation.
• Coordinate with Engineering, Production, Process, and Quality teams to implement corrective and preventive actions and ensure effective closure of customer complaints.
• Participate in NPI projects by reviewing customer specifications, technical requirements, and special quality requirements to identify potential quality risks.
• Translate customer requirements into internal quality standards, inspection criteria, control plans, and manufacturing requirements.
• Monitor critical manufacturing processes, including module frame welding, surface treatment/coating, primary and secondary electrical wiring, piping pressure testing, and other key processes.
• Conduct quality inspections and audits to ensure products comply with customer specifications, project requirements, and applicable standards.
• Monitor customer quality performance, identify recurring issues, and drive continuous improvement to enhance product quality and customer satisfaction.
• Prepare quality reports, inspection records, FAT documentation, 8D reports, and other customer-related quality documents.

Skills

Quality engineering

NPI coordination

8D/RCCA

FAT coordination

Customer liaison

Documentation

Process inspection

Problem solving

Education

Bachelor's/Diploma in Mechanical/Electrical/Manufacturing Quality

Job description

Company Background

A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally.

Job Responsibilities

• Manage customer quality activities and act as the key liaison with customers and Third-Party Inspectors (TPI) during factory inspection and manufacturing activities.
• Coordinate customer/TPI inspection activities, including NDT, process inspection, and required quality documentation.
• Lead Factory Acceptance Test (FAT) activities, including functional and integrated testing of modules, and coordinate customer inspection and final release for shipment.
• Respond promptly to customer quality issues identified during site installation, including dimensional deviations, interface mismatches, electrical faults, and other technical issues.
• Lead 8D, RCCA, and Root Cause Analysis using tools such as 5 Why and Fishbone Diagram to identify whether issues are related to design, fabrication, production, or transportation.
• Coordinate with Engineering, Production, Process, and Quality teams to implement corrective and preventive actions and ensure effective closure of customer complaints.
• Participate in NPI projects by reviewing customer specifications, technical requirements, and special quality requirements to identify potential quality risks.
• Translate customer requirements into internal quality standards, inspection criteria, control plans, and manufacturing requirements.
• Monitor critical manufacturing processes, including module frame welding, surface treatment/coating, primary and secondary electrical wiring, piping pressure testing, and other key processes.
• Conduct quality inspections and audits to ensure products comply with customer specifications, project requirements, and applicable standards.
• Monitor customer quality performance, identify recurring issues, and drive continuous improvement to enhance product quality and customer satisfaction.
• Prepare quality reports, inspection records, FAT documentation, 8D reports, and other customer-related quality documents.

Job Requirements

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, or a related discipline.
• Minimum 3-5 years of experience in Customer Quality, Quality Engineering, Project Quality, or manufacturing quality environment.
  Experience in dealing directly with customers, TPI, inspectors, contractors, and project teams.
• Hands-on experience in FAT, customer inspection, NDT coordination, process inspection, and product acceptance.
• Strong knowledge of 8D, RCCA, Root Cause Analysis, 5 Why, Fishbone Diagram, and corrective/preventive action processes.
• Experience in NPI and ability to interpret customer specifications, drawings, technical requirements, and quality standards.
• Familiar with manufacturing processes such as welding, fabrication, surface treatment/coating, electrical wiring, assembly, and piping pressure testing.
• Strong problem-solving, analytical, communication, and customer-handling skills.
• Able to respond quickly to customer quality issues and coordinate cross-functional teams for effective resolution.
• Good documentation and reporting skills with strong attention to detail.
• Willing to travel to customer sites and project locations when required.
• Experience in module fabrication, industrial equipment, energy, oil & gas, or project-based manufacturing is an added advantage.

Salary range: Up to RM7k

Location: Senai, Johor

PIC contact number: [phone] (Zekai)