Manufacturing Quality Support (MQS)

Samtec Inc; Seberang Perai; On-site; MYR 89,000 - 112,000; Full time

Job summary

Samtec Inc is seeking a quality-focused professional based in Malaysia, Penang. The role requires owning quality metrics within a production area and collaborating with production supervisors, engineers, and CQEs to drive continuous improvement.

The candidate will analyze data, plan corrective actions, and lead in-process audits, with strong emphasis on documentation, communication, and cross-functional teamwork across multiple manufacturing areas.

Qualifications

• Strong data analysis skills; data-driven decision-making is required.
• Solid understanding of process knowledge relevant to the assigned area.
• Excellent problem-solving and investigative skills with attention to detail.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, Access).
• Collaborative team player; able to work with operators, floor managers, engineers, and cross-functional teams.

Responsibilities

• Quality ownership and metrics responsibility within the production area.
• Collaborate with supervisors, product, tooling, process, maintenance techs, and CQEs to drive quality improvements.
• Track and monitor quality metrics; analyze data trends and develop action plans.
• Investigate defects; identify root causes and implement corrective actions.
• Provide guidance on maintaining quality standards to operators and supervisors.
• Develop and coordinate documentation updates as needed.
• Conduct in-process audits and directed inspections; lead floor walks and Gemba walks.
• Prepare end-of-month quality updates; share weekly quality performance on boards.
• Oversee Review Board administration and ensure timely completion of actions.
• Identify containment for affected materials and support product transfers and approvals.
• Act as liaison between Manufacturing and support groups across areas.

Skills

Data analysis

Problem solving

Communication skills

Team collaboration

Microsoft Office

Education

High school diploma

Engineering coursework

Tools

Micro-Vu

Drop Gage

Calipers

QP Suite

Audit Suite

Job description

Description

Position at Samtec, Inc

Essential Functions/Responsibilities

• Quality Ownership – Take shared responsibility for quality metrics within the assigned production area.
• Cross-Functional Collaboration – Work closely with production supervisors, product, tooling, process, and maintenance techs, as well as Customer Quality Engineers (CQEs) to drive quality prevention and improvement initiatives.
• Data Analysis & Improvement Planning – Track and monitor quality metrics, analyze data trends, and develop action plans for continuous improvement.
• Issue Investigation & Resolution – Collaborate with supervisors, engineers, and CQEs to investigate internal and external defects or reported issues, identify root causes, implement corrective actions, and track progress until resolution.
• Quality Standards Guidance – Provide guidance to operators and supervisors on maintaining quality standards.
• Documentation Updates – Develop, maintain, and/or coordinate the creation of or updates to applicable documentation.
• In-Process Audits (IPA), Inspections, and Floor Walks – Conduct in-process audits per standards and requirements. Perform directed in-process inspections on specific orders, part numbers, or processes as determined by the Quality Department. Verify adherence to product specifications, proper procedures, and data collection requirements for new and existing products (e.g., CQA, ASP, and New Products). Also, lead manufacturing floor walks or Gemba walks.
• Quality Reporting & Communication – Prepare the End-of-Month (EOM) Quality Update following the standard template. Update weekly quality metrics and share Quality Performance (QPs) updates on the Production Communication Board.
• Review Board Administration – Serve as the Review Board Administrator, overseeing the review of incoming QPs and ensuring the completion of tasks and effectiveness of implemented actions.
• Material Containment & Issue Management – Identify and implement containment measures for affected materials when necessary.
• Product Transfers & Approvals – Support product transfer inspections, approvals, and tracking.
• Manufacturing Floor Support – Act as a liaison between Manufacturing and other support groups (Tooling, Engineering, Sales, etc.), as well as different manufacturing areas (Plating, Stamping, Molding, Automation, HDR, etc.).
• Training & Corrective Action Monitoring – Assist in training and monitoring production operators on specific quality concerns. Support documentation and verification of corrective actions.
• Skills Development – take up new responsibilities assigned by manager
• Additional Responsibilities – Occasional off shift coverage (if needed).

Required Experience

• Strong data analysis skills; must be data-driven in decision-making and evaluation.
• Solid understanding of process knowledge relevant to the assigned area.
• Excellent problem-solving and investigative skills with a strong attention to detail.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and Access.
• Collaborative team player; able to work effectively with operators, floor managers, engineers, and cross-functional teams.
• Must be able to sit/stand for at least 90 consecutive minutes.

Preferred Experience

• Previous experience in quality assurance or related field.
• Familiarity with Samtec quality systems: QP Suite, Checkpoint, Audit Suite, etc.
• Working knowledge of dimensional inspection tools (Micro-Vu, Drop Gage, Calipers, etc.).

Education

• High school diploma or equivalent
• College-level education in engineering, or completion of some engineering coursework preferred

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage