Customer Quality Engineer

NPAworldwide; Kulai; On-site; MYR 67,000 - 112,000; Full time

Job summary

NPAworldwide is seeking a quality assurance professional to respond to customer complaints, validate issues, and coordinate containment actions within one working day. The role involves collaborating with process engineers and production staff to complete 8D reports and provide timely responses to customers.

You will monitor quality trends, report findings during QBRs, and ensure changes to products and processes are communicated.

Qualifications

• Engineering background, preferably with a degree in Mechanical or Production Engineering
• Diploma in engineering with a minimum of 3 years working experiences.
• 2 5 years of related experiences in a manufacturing environment
• Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.
• Experience in TQM implementation is preferred.
• Knowledge of stamping, molding and plating process will be an added advantage.
• Sound knowledge of SPC application is essential and experience in conducting quality audits.
• Trained in Six Sigma Black Belt will be an added advantage

Responsibilities

• Responds to customer complaints.
• Validates the complaint.
• Follows-up with immediate visit if required.
• Provides containment action plan within one working day.
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
• Closely following-up with the customer on 8D till customers acceptance / closure.
• In the event of customers request, to present the 8D report to the customer & if required, together with respective process engineer.
• Updates the complaint details.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product quality issue.
• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
• Being trained in Internal Quality Auditing.
• Participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Skills

Engineering background

Six Sigma Black Belt

Quality management

Problem solving

Education

Degree in Mechanical or Production Engineering

Diploma in Engineering

Tools

SPC

Six Sigma

Job description

• Follows-up with immediate visit if required.
• Provides containment action plan within one working day.
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
• Closely following-up with the customer on 8D till customers acceptance / closure.
• In the event of customers request, to present the 8D report to the customer & if required, together with respective process engineer.
• Updates the complaint details.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product quality issue.
• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
• Being trained in Internal Quality Auditing.
• Participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Job Description

• Responds to customer complaints.
• Validates the complaint.
• Follows-up with immediate visit if required.
• Provides containment action plan within one working day.
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
• Closely following-up with the customer on 8D till customers acceptance / closure.
• In the event of customers request, to present the 8D report to the customer & if required, together with respective process engineer.
• Updates the complaint details.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product quality issue.
• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
• Being trained in Internal Quality Auditing.
• Participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Qualifications

• Engineering background, preferably with a degree in Mechanical or Production Engineering
• Diploma in engineering with a minimum of 3 years working experiences.
• 2 5 years of related experiences in a manufacturing environment
• Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.
• Experience in TQM implementation is preferred.
• Knowledge of stamping, molding and plating process will be an added advantage.
• Sound knowledge of SPC application is essential and experience in conducting quality audits.
• Trained in Six Sigma Black Belt will be an added advantage

Why Is This a Great Opportunity

• Strong Exposure to Customer Quality Management Provides hands-on experience in handling customer complaints, coordinating 8D reports, conducting follow-ups, and supporting customer quality reviews.
• Opportunity to Drive Quality Improvement Involves analysing complaint trends, identifying improvement opportunities, and recommending corrective actions to strengthen product and process quality.
• Cross-Functional Manufacturing Experience Offers valuable collaboration with process engineering, production, manufacturing plants, and other internal teams on technical and quality-related matters.
• Development in Quality Systems and Auditing Provides exposure to ISO 9001, ISO 14001, ISO/TS 16949, internal quality audits, process audits, SPC, and TQM practices.
• Valuable Technical & Career Development Builds expertise across manufacturing processes such as stamping, molding and plating, while providing opportunities to develop skills in 8D problem-solving, Six Sigma, and customer quality management.