Quality Manager

Neways Electronics International NV; Klang City; On-site; MYR 180,000 - 260,000; Full time

Job summary

Neways Electronics International NV in Malaysia is seeking a seasoned Quality Manager to lead a growing EMS site. You will shape the Quality Strategy, drive improvements, and ensure manufacturing excellence.

You will supervise a quality organization, manage supplier and customer quality, and implement QMS, ISO standards, and continuous improvement programs to deliver defect reduction and high customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, Electronics, or related discipline.
• 10–15 years of experience in Quality within EMS or high-tech manufacturing environments.
• 3–5 years in leadership or managerial capacity.
• Experience managing customer quality issues and audits.
• Experience with contract manufacturing and multinational customers preferred.
• Experience supporting manufacturing scale-up or factory expansion is highly desirable.

Responsibilities

• Develop and deploy the site Quality Strategy aligned with business objectives.
• Establish annual quality goals, KPIs, and improvement roadmaps.
• Lead and develop the Quality team to support business growth and operational requirements.
• Drive quality culture initiatives across all departments.
• Monitor departmental performance and ensure achievement of quality objectives.
• Lead Customer Quality Management and audits, CAPA, 8D.
• Manage IQC/IPQC/OQC and robust control plans.
• Establish supplier quality performance monitoring and audits.
• Maintain and improve the Quality Management System (QMS) and audits.
• Support NPI including RFQ, engineering transfer, and product industrialization.

Skills

Leadership

Analytical mindset

Communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree in Engineering/Quality/Manufacturing/Electronics

Tools

Quality Management System (QMS)

Six Sigma

Kaizen

PDCA

Job description

Join a fast-growing Electronics Manufacturing Services (EMS) organization where quality is a strategic driver of customer success, operational excellence, and sustainable growth.

This is how you make an impact

You drive customer confidence and business growth by building a culture of quality excellence, reducing quality risks and costs, and developing a scalable quality organization. Through strong leadership, continuous improvement, and operational partnership, you ensure quality becomes a competitive advantage that enables sustainable growth and manufacturing excellence.

This is what we offer you

In the role of Quality Manager, we offer you a challenging position in a dynamic and thriving production environment. You will have the opportunity to make a significant contribution to the development and profitability of Neways. We offer a full-time position in a highly motivated and collegial work environment with plenty of freedom for initiatives and room for personal development. A good salary matches your knowledge and experience. What really sets this job apart is a challenging position within a strongly growing, innovative and project driven high-tech electronics organization. Next to that we offer you ample opportunities to further develop and grow yourself as a professional.

This is wat you bring to the team

We value professionalism, decisiveness, and confident decision‑making. You have a strong analytical mindset and the ability to maintain a clear overview while keeping customer needs front and center. With excellent leadership, communication, and interpersonal skills, you know how to inspire teams and drive results. Your problem‑solving abilities and structured approach enable you to tackle challenges effectively and keep quality at the core of everything you do.

Additionally, you have:

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, Electronics, or related discipline.
• Minimum 10-15 years of experience in Quality within Electronics Manufacturing Services (EMS) or high-tech manufacturing environments.
• Minimum 3-5 years in a leadership or managerial capacity.
• Experience managing customer quality issues and audits.
• Experience with contract manufacturing and multinational customers is preferred.
• Experience supporting manufacturing scale‑up or factory expansion is highly desirable.

Job requirements

Your daily responsibilities include:

1. Quality Leadership & Strategy

• Develop and deploy the site Quality Strategy aligned with business objectives.
• Establish annual quality goals, KPIs, and improvement roadmaps.
• Lead and develop the Quality team to support business growth and operational requirements.
• Drive quality culture initiatives across all departments.
• Monitor departmental performance and ensure achievement of quality objectives.

2. Customer Quality Management

• Act as the primary escalation point for customer quality issues.
• Manage customer complaints and ensure timely containment, corrective actions, and closure.
• Lead customer audits, quality reviews, and performance meetings.
• Ensure effective execution of 8D, Root Cause Analysis, and Corrective & Preventive Actions (CAPA).
• Improve customer satisfaction through continuous reduction of quality incidents and defects.

3. Manufacturing Quality Excellence

• Lead Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC) activities.
• Ensure robust quality control plans are implemented throughout manufacturing processes.
• Drive defect reduction initiatives using Lean, Six Sigma, PFMEA, Control Plans, SPC, and MSA methodologies.
• Monitor process capability and identify opportunities for quality improvement.
• Support production by minimizing quality risks and manufacturing disruptions.

4. Supplier Quality Management

• Establish supplier quality performance monitoring and improvement programs.
• Conduct supplier quality audits and development activities.
• Drive supplier corrective actions and preventive measures.
• Partner with Procurement and Supply Chain teams to improve supplier quality performance.
• Reduce incoming material defects and supplier‑related quality costs.

5. Quality Management System (QMS)

Maintain and continuously improve the Quality Management System.

Ensure compliance with:

• ISO 9001
• ISO 14001 (where applicable)
• ISO 45001 (where applicable)
• Customer‑specific requirements
• Regulatory and statutory requirements

Lead internal, external, certification, and customer audits.

Ensure audit findings are effectively addressed and closed.

6. New Product Introduction (NPI)

• Support RFQ, NPI, engineering transfer, and product industrialization activities.
• Participate in design and process reviews.
• Ensure quality requirements are incorporated during new product launches.
• Manage process validation and qualification activities.
• Support successful customer transfers and ramp‑up projects.
• Drive continuous improvement initiatives aimed at:
• Right First Time (RFT)
• First Pass Yield (FPY)
• Customer Satisfaction
• Scrap Reduction
• Rework Reduction
• Cost of Poor Quality (COPQ)
• Utilize PDCA, Lean Manufacturing, Kaizen, and Six Sigma methodologies.
• Lead cross‑functional problem‑solving workshops and improvement projects.

8. Quality Reporting & Governance

• Establish quality dashboards and management review processes.
• Analyse quality trends and identify systemic improvement opportunities.
• Report quality performance to Site Leadership and Corporate Management.
• Present business‑critical quality risks and mitigation plans.