Customer Quality Engineer

Private Advertiser; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Private Advertiser is seeking a Customer Quality Engineer to manage customer quality complaints and coordinate containment, corrective actions, and quality improvements with our manufacturing teams.

You will respond to complaints promptly, drive 8D investigations, maintain records, and participate in Customer Reviews to ensure effective communication and rapid resolution.

Qualifications

• 2-5 years of related experience in a manufacturing environment.
• Sound knowledge of SPC applications and experience conducting quality audits.
• Engineering degree preferred; engineering diploma holders need 3+ years' experience.

Responsibilities

• Respond to and validate customer complaints, visiting customers when required, with a containment plan within one working day.
• Work with Process Engineering or Production on 8D reports: respond within five working days and present findings.
• Maintain complaint records, analyze trends, and recommend improvements.
• Join customer-hosted Quarterly Business Reviews.
• Notify customers of major product or process changes and coordinate technical matters with plant teams.
• Stop production when needed to rectify quality issues (authorised to do so).
• Take internal quality audit training and coordinate responses to audit findings.

Skills

SPC knowledge

Quality audits

Customer quality management

Education

Bachelor's degree in Mechanical Engineering

Engineering diploma (3+ years experience)

Job description

We are looking for a Customer Quality Engineer to manage customer quality complaints and coordinate containment, corrective actions and quality improvements with our manufacturing teams.

Responsibilities

Respond to and validate customer complaints, visiting customers immediately where required, and provide a containment action plan within one working day

Work with Process Engineering or Production on 8D reports: respond within five working days, present findings when requested, and follow through to customer acceptance and closure

Maintain complaint records, analyse complaint and feedback trends, and recommend improvements

Join customer-hosted Quarterly Business Reviews

Notify customers of major product or process changes, and coordinate technical and quality matters with the manufacturing plant and intercompany teams

Stop production when needed to rectify product quality issues (you have the authority to do so)

Take internal quality audit training, join internal and process audits, and coordinate responses to findings

Requirements

2-5 years of related experience in a manufacturing environment

Sound knowledge of Statistical Process Control (SPC) applications and experience conducting quality audits

Engineering background: a degree in Mechanical or Production Engineering is preferred; engineering diploma holders need at least 3 years of working experience

Nice to Have

Experience implementing ISO 9001, ISO 14001 and Total Quality Management (TQM)

Knowledge of stamping, moulding and plating processes

What can I earn as a Customer Quality Engineer