Senior Manager - Quality

NPAworldwide; Alor Setar; On-site; MYR 180,000 - 280,000; Full time

Job summary

NPAworldwide is seeking a Senior Quality Leader to guide quality engineering functions in a dynamic manufacturing environment in Malaysia. The role focuses on driving performance metrics, leading improvement programs, and mentoring teams to meet stringent quality goals.

You will coordinate audits, supplier assessments, and new product introductions while ensuring compliance with ISO, IPC, and TL standards. Strong leadership, communication, and project management are essential.

Qualifications

• Minimum 10 years of related experience in an overall Quality Engineering Department, currently holding a Manager or Department Head role/function.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• In depth knowledge of quality metrics, ISO standards and processes.
• Strong knowledge of Lean and Six Sigma Manufacturing processes and controls including: SPC, 5S and Value Stream Mapping (VSM)
• Excellent knowledge of Quality Management tools including: FMEA and development of Quality Control Plans
• Strong Project Management Skills
• Ability to coordinate a wide variety of resources to meet production quality and quantity metrics.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and a highly dynamic manufacturing environment.
• Ability to use PC applications: Google Apps, Word, Excel, and Powerpoint.
• Excellent knowledge of manufacturing processes

Responsibilities

• Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (e.g.: DPQL, Total Quality).
• Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are large in scale and highly complex.
• Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development).
• Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely.
• Provides leadership and support in areas such as analysis of nonconforming materials and customer return material authorizations (RMA's), coordinating ESD compliance, supporting audits, and administration of Quality management (Documentation, Change Control, CAPA and Calibration).
• Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk

Skills

Quality leadership

Root Cause Analysis

Lean Six Sigma

Project management

Quality improvement

Cross-functional collaboration

Audits & compliance

SPC / 5S / VSM

Mentoring & training

Communication skills

Education

Bachelor's degree in related field

Tools

Google Apps

Word

Excel

PowerPoint

Job description

Job Description

• Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality), following industry standards such as ISO, IPC, AS, TL
• Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex.
• Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development)
• Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely.
• Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration)
• Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk

• Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality), following industry standards such as ISO, IPC, AS, TL
• Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex.
• Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development)
• Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely.
• Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration)
• Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk

Qualifications

• Minimum 10 years of related experience in an overall Quality Engineering Department, currently holding a Manager or Department Head role/function.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• In depth knowledge of quality metrics, ISO standards and processes.
• Strong knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM)
• Excellent knowledge of Quality Management tools including: Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans
• Strong Project Management Skills
• Ability to coordinate a wide variety of resources to meet production quality and quantity metrics.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a ~highly dynamic manufacturing environment.
• Ability to use some or all of the following PC applications: Google Applications, Word, Excel, and Powerpoint.
• Excellent knowledge of manufacturing processes

Why Is This a Great Opportunity

• Senior Quality Leadership Exposure Opportunity to lead quality engineering functions, drive quality goals, and manage complex improvement initiatives within a dynamic manufacturing environment.
• Strong Quality & Manufacturing Expertise Provides extensive exposure to ISO, Lean Six Sigma, SPC, FMEA, 5S, VSM, Quality Control Plans, and other industry-standard quality methodologies.
• Direct Impact on Quality Improvement Involvement in large-scale Quality Improvement Programs, root cause analysis, corrective actions, customer issues, and continuous improvement initiatives.
• Cross-Functional & Customer Exposure Opportunity to work closely with internal teams, customers, suppliers, and third-party auditors through customer qualifications, audits, supplier assessments, and new product introductions.
• People Development & Career Growth Includes mentoring, training, succession development, and leadership of diverse teams, providing a strong platform to further develop managerial and strategic leadership capabilities.