Quality Supervisor

ETI (M) SDN. BHD.; Seberang Perai; On-site; MYR 70,000 - 90,000; Full time

Job summary

ETI (M) SDN. BHD. seeks a manufacturing quality supervisor to oversee die cut, CNC, and stamping lines. You will plan shift hours, monitor line performance, review defects, and drive containment and permanent corrective actions across quality teams.

You will lead, train, and mentor quality inspectors/technicians, manage attendance and adherence to policies, and stop lines when quality thresholds are breached. Strong RCCA/CAPA experience is essential.

Qualifications

• 3 to 4 years hands-on experience in Die Cut, CNC and Stamping manufacturing.
• Bachelor's degree in engineering or equivalent experience.
• Strong RCCA/CAPA experience and problem-solving skills.
• Experience with line audits and process compliance.

Responsibilities

• Plan shift working hours, line coverage, and overtime schedules for Quality Inspectors/Technicians.
• Review defects identified by QIs/Technicians, prepare yield/defect reports, and drive containment and permanent corrective actions.
• Provide direct supervision, routine task guidance, and hands-on training to Quality Support employees.
• Monitor, evaluate, and manage performance, attendance, and adherence to company policies for QIs/Technicians.
• Authorize line stops for non-conforming conditions and escalate to Quality Manager.
• Review QIs and SOPs, providing feedback to Quality Engineers for continuous improvement.
• Lead RCCA/CAPA activities using 5-Why, 8D, Fishbone/Ishikawa.
• Practical experience with Line Audits and process compliance audits.
• Understand AQL sampling plans (ANSI/ASQ Z1.4 / ISO 2859-1).
• Familiarity with Pareto analysis, Control Charts, Checksheets and ISO standards (ISO 9001, ISO 14001, IATF 16949 or ISO 13485).

Skills

RCCA & CAPA

Leadership

Communication

Problem solving

Quality systems

Education

Bachelor's degree in engineering

Tools

5-Why

8D

Fishbone diagram

Pareto analysis

Control Charts

ISO standards awareness

AQL sampling (ANSI/ASQ Z1.4 / ISO 2859-1)

Job description

Performs direct supervisory and technical quality tasks for assigned manufacturing lines, including:

Plan shift working hours, line coverage, and overtime schedules for Quality Inspectors/Technicians.

Review defects identified by Quality Inspectors/Technicians, prepare yield/defect reports, notify production teams, and drive containment and permanent corrective actions.

Provide direct supervision, routine task guidance, and hands-on training to Quality Support employees.

Monitor, evaluate, and manage performance, attendance, and adherence to company policies for Quality Inspectors/Technicians.

Authorize line stops for non-conforming conditions and escape critical quality incidents to the Quality Manager.

Review Quality Instructions (QIs) and standard operating procedures, providing feedback to Quality Engineers for continuous improvement.

Strong proficiency in Root Cause Corrective Action (RCCA) and Corrective and Preventive Action (CAPA) frameworks using problem-solving methodologies (e.g., 5-Why, 8D, Fishbone/Ishikawa).

Practical experience conducting Line Audits and process compliance audits.

Solid understanding of Acceptance Quality Limit (AQL) sampling plans (ANSI/ASQ Z1.4 / ISO 2859-1).

Familiarity with basic quality tools (Pareto analysis, Control Charts, Checksheets) and ISO standards (ISO 9001, ISO 14001, IATF 16949, or ISO 13485 depending on product focus).

Leadership and People Management

Demonstrated leadership skills with direct experience managing, mentoring, and developing subordinate inspectors/technicians.

Ability to handle shift handovers, conflict resolution, performance appraisals, and attendance tracking.

Strong decision-making capability to stop production lines when quality thresholds are breached.

Communication & Soft Skills

Excellent cross-functional communication skills to collaborate effectively Engineers, Production Supervisors, Maintenance, and Management.

Strong reporting skills to document defect Pareto charts, shift summaries, and containment action plans clearly.

Qualifications :

3 to 4 years of hands-on experience in Die Cut, CNC (auto lathe, milling and turning) and Stamping manufacturing environments.

Bachelor's degree in engineering, or consideration of an equivalent combination of education and experience.