Customer Quality Engineer

Flintex Consulting Pte Ltd; Kulai; On-site; MYR 45,000 - 67,000; Full time

Job summary

Flintex Consulting Pte Ltd in Senai, Johor invites applications for a CQE/Quality Engineer role within the manufacturing QA team.

The position focuses on responding to customer complaints, performing 8D reports, and driving improvements based on SPC analysis and audits. Requires 2–5 years of related experience in manufacturing; ISO standards exposure is preferred.

Qualifications

• 2–5 years of related manufacturing experience.
• Engineering background, preferably Mechanical or Production Eng, OR a Diploma.
• Diploma in engineering with minimum 3 years working experience.
• Experience implementing ISO9001, ISO14001, and ISO/TS16949 preferred.
• Experience in TQM implementation preferred.
• Knowledge of stamping, molding and plating processes advantageous.
• SPC knowledge and quality audits essential.
• Six Sigma Black Belt training a plus.

Responsibilities

• Responds to customer complaints.
• Validates the complaint.
• Follows-up with immediate visit if required.
• Provides containment action plan within one working day.
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
• Closely following-up with the customer on 8D till acceptance/closure.
• In event of customer request, present the 8D report to the customer with the respective process engineer.
• Updates the complaint details into Lynx if logged into Lynx.
• Participates in Quarterly Business Review (QBR) hosted by the customer.
• Analyses quality trend of customer complaints and proposes improvements.
• Notifies customer of major changes to products & processes.
• Authorized to stop production line to rectify product quality issue.
• Works with manufacturing plant & interco on technical & quality matters when requested.
• Trained in Internal Quality Auditing and participate in audits.

Skills

SPC knowledge

Quality audits

Six Sigma Black Belt

Education

Mechanical/Production eng degree

Diploma in engineering

Job description

Full time | Flintex Consulting Pte Ltd | Malaysia

Posted On 30/09/2026

Job Information

Work Experience 1-3 years

MYR 4000 - MYR 6000

City Senai

State/Province Johor

81400

Job Description

Job Responsibilities

1. Responds to customer complaints.

2. Validates the complaint;

3. Follows-up with immediate visit if required;

4. Provides containment action plan within one working day;

5. Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days;

6. Closely following-up with the customer on 8D till customer’s acceptance / closure;

7. In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer;

8. Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx.

9. Participates in Quarterly Business Review (QBR), as hosted by the customer.

10. Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.

11. Notifies customer on all major changes to products & processes.

12. Is authorized to stop production line to rectify product quality issue.

13. Works with the manufacturing plant & interco on technical & quality matters when requested by customers.

14. As someone who is also being trained in Internal Quality Auditing, the CQE will participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Job Requirement

1. 2 – 5 years of related experiences in a manufacturing environment.

2. Engineering background, preferably with a degree in Mechanical or Production Engineering OR

3. Diploma in engineering with a minimum of 3 years working experiences.

4. Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.

5. Experience in TQM implementation is preferred.

6. Knowledge of stamping, molding and plating process will be an added advantage.

7. Sound knowledge of SPC application is essential and experience in conducting quality audits.

8. Trained in Six Sigma Black Belt will be an added advantage