Customer Programs Manager: Lead Complex Projects & Clients

ICHOR Systems; Kampung Biong; On-site; MYR 294,000 - 500,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

The Customer Program Manager at Ichor Systems in Malaysia will oversee complex, high-level projects and serve as the primary liaison between the company and its customers. You will ensure alignment with specifications and schedules, manage subcontractors, and maintain thorough project documentation.

Reporting to the Project Manager, you will build strong customer relationships, provide timely updates, and coordinate internal resources to deliver exceptional service throughout the project

Qualifications

• 4-year Business degree or equivalent experience.
• Strong communication and organizational skills.
• Experience coordinating complex projects with multiple stakeholders.

Responsibilities

• Generate, distribute, and track project commitments and purchase orders.
• Manage change orders and update project documentation.
• Assist with site observations, punch lists, and progress reporting.
• Prepare meeting minutes and coordinate with field staff and vendors.
• Ensure drawings and specifications are up to date and compliant.
• Collaborate with management to monitor production and reporting.

Skills

Excel

Word

Communication

Project coordination

Relationship management

Client liaison

Education

4-year Business degree

Tools

Procore

Sage

Bluebeam

MS Project

Job description

The Customer Program Manager at Ichor Systems in Malaysia will oversee complex, high-level projects and serve as the primary liaison between the company and its customers. You will ensure alignment with specifications and schedules, manage subcontractors, and maintain thorough project documentation.

Reporting to the Project Manager, you will build strong customer relationships, provide timely updates, and coordinate internal resources to deliver exceptional service throughout the project