Customer Program Lead: Orders & Commercial Excellence

Ultra Clean Technology; Seberang Perai; On-site; MYR 80,000 - 110,000; Full time

Job summary

Ultra Clean Technology in Malaysia is seeking a Customer Program Manager to drive order management for production, NPI, and RMA orders, while handling commercial activities such as quotes, receivables, and credits. You will coordinate with customers and internal teams, maintain dashboards, and ensure on-time shipments and accurate forecasts.

This role requires strong organization, ERP proficiency, and the ability to escalate issues to keep commitments and meet site goals.

Qualifications

• Follows documented order management and commercial procedures
• Maintains customer dashboards and weekly ERP updates
• Owns order management deliverables and production/shipping blocks escalation

Responsibilities

• Obtains missing order information from Customers
• Assists CPM 2/3/4 with order date management research
• Ensures on time shipments & reconciling with Customer weekly: OTD to site commit date >= 98%, OTD to Customer need date >= 85%
• Escalate material/labor shortages to meet site commit dates
• May attend production meetings
• Prepares quotes for CPM review and approval
• Resolves invoicing problems with the Customer & UCT Finance
• Negotiate pricing changes as required by business process
• Month-to-month inventory and order management coordination as per procedures

Job description

Ultra Clean Technology in Malaysia is seeking a Customer Program Manager to drive order management for production, NPI, and RMA orders, while handling commercial activities such as quotes, receivables, and credits. You will coordinate with customers and internal teams, maintain dashboards, and ensure on-time shipments and accurate forecasts.

This role requires strong organization, ERP proficiency, and the ability to escalate issues to keep commitments and meet site goals.