Customer Program Specialist - Ops & Delivery

Celestica Inc.; Kulai; On-site; MYR 90,000 - 150,000; Full time

Job summary

A leading manufacturing firm in Malaysia is seeking a Customer Program Management Specialist to oversee customer accounts, ensuring timely product delivery and managing profitability. The ideal candidate will have strong interpersonal skills and relevant experience in customer satisfaction management. The role requires effective communication with customers and the ability to manage multiple projects under tight deadlines. Candidates must hold a Bachelor's degree and have 3-6 years of relevant experience. This is an on-site position in Johor.

Qualifications

• 3-6 years of relevant experience required.
• In-depth knowledge of manufacturing processes and SCM.
• Excellent customer contact and problem resolution skills.

Responsibilities

• Ensure product deliveries are on time and projects are on schedule.
• Manage customer account profitability and monitor efficiency.
• Communicate frequently with customers to ensure satisfaction.

Skills

Customer satisfaction management

Negotiation skills

Interpersonal skills

Project management

Education

Bachelor's degree in related field

Job description

A leading manufacturing firm in Malaysia is seeking a Customer Program Management Specialist to oversee customer accounts, ensuring timely product delivery and managing profitability. The ideal candidate will have strong interpersonal skills and relevant experience in customer satisfaction management. The role requires effective communication with customers and the ability to manage multiple projects under tight deadlines. Candidates must hold a Bachelor's degree and have 3-6 years of relevant experience. This is an on-site position in Johor.