Customer Program Management Analyst

Celestica; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Celestica seeks a proactive liaison between customers and the production team to ensure orders are processed accurately and production stays on schedule. You will monitor orders end-to-end, manage inventory and respond to supply chain hiccups before they affect customers.

Responsibilities include leading meetings, reporting on On-Time Delivery and forecast accuracy, and assisting with quotes for new products. A degree and 4+ years in manufacturing or supply chain are required.

Qualifications

• Must have a degree and a minimum of 4 years of related experience in manufacturing, supply chain, or account management.
• Experience in coordinating between customers and production to meet schedules and resolve issues.

Responsibilities

• Act as the primary liaison between customers and the production team to ensure orders are processed accurately.
• Monitor orders from entry to delivery and manage E&O materials to minimize waste.
• Troubleshoot production delays and material shortages to prevent impact on customers.
• Prepare detailed performance metrics such as On-Time Delivery, forecasting accuracy, and yield reports.
• Lead production meetings to communicate customer requirements and close root cause issues with department managers.

Skills

Problem solving

Project management

Communication

Negotiation

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

PowerPoint

Job description

You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Order & Inventory Management: Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.
• Problem Solving: Troubleshooting issues related to production delays, and material shortages.
• Reporting & Analytics: Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.
• Communication: Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.
• Financial Support: Tracking project billing and assisting senior members with quotes for new products or services.

Education & Experience

• Must be a degree holder and minimum of 4 years of related experience (typically in manufacturing, supply chain, or account management).

Technical Skills & Systems

• Software Proficiency: Expert knowledge of Microsoft Office, specifically: Excel, Access, Word & PowerPoint.
• Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.
• Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.

Industry Knowledge

• Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.
• Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.
• Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.

Core Competencies

• Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.
• Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.
• Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.
• Negotiation: Strong skills in negotiation and conflict resolution.