Customer Program Management Analyst

Celestica; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Celestica seeks a skilled liaison between customers and the production team in Johor Bahru, Malaysia. You will ensure orders are processed accurately, production stays on schedule, and supply chain issues are resolved before impacting customers.

Responsibilities include monitoring orders from entry to delivery, addressing delays, and preparing performance metrics such as OTD and forecasting accuracy. Strong MS Office skills and experience with EDI are required.

Qualifications

• Must hold a degree and at least 4 years in manufacturing, supply chain, or account management.
• Proficient in MS Office and data entry with high accuracy.
• Familiarity with EDI transmissions and tracking corrective actions.

Responsibilities

• Monitor orders from entry to delivery and manage Exess & Obsolete materials to minimize waste.
• Troubleshoot production delays and material shortages.
• Prepare detailed performance metrics including On-Time Delivery (OTD), forecasting accuracy, and yield reports.
• Lead production meetings to relay customer requirements and work with managers to close root-cause issues.
• Track project billing and assist with quotes for new products or services.

Skills

Problem solving

Data management

Communication

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Summary

You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer.

Req ID: 139758

Remote Position: No

Region: Asia

Country: Malaysia

State/Province: Johor

City: Johor Bahru

Summary

You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Order & Inventory Management: Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.
• Problem Solving: Troubleshooting issues related to production delays, and material shortages.
• Reporting & Analytics: Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.
• Communication: Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.
• Financial Support: Tracking project billing and assisting senior members with quotes for new products or services.

Knowledge/Skills/Competencies

Education & Experience

• Must be a degree holder and minimum of 4 years of related experience (typically in manufacturing, supply chain, or account management).

Technical Skills & Systems

• Software Proficiency: Expert knowledge of Microsoft Office, specifically: Excel, Access, Word & PowerPoint.
• Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.
• Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.

Industry Knowledge

• Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.
• Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.
• Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.

Core Competencies

• Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.
• Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.
• Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.
• Negotiation: Strong skills in negotiation and conflict resolution.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CCS):

ATS:

This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS:

This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.