Customer Program Management Analyst

Celestica; Kulai; On-site; MYR 30,000 - 54,000; Full time

Job summary

Celestica in Kulai, Malaysia seeks an Order Management/Customer Service professional to monitor customer orders, liaise with teams, and drive on-time delivery. You will review orders, communicate requirements in production meetings, and coordinate resolutions with managers and the customer.

You will also generate performance reports, analyze trends, and support quotes while leveraging strong Excel, data entry, and reporting skills across manufacturing processes.

Qualifications

• Interface between customers and internal teams.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect on-time delivery.
• Communicates customer requirements in production meetings.
• Explores issues like material, forecast, EDI transmission, and production problems with managers or customers.
• Maintains issues, complaints and corrective action requests for reporting.
• Enters data into databases ensuring root cause is reached and issues closed.
• Tracks and resolves all issues relating to monthly management reports.
• Analyses issues to determine trends.

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.
• Must be good in Microsoft Excel and report analysis.
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and accuracy.
• Ability to manage multiple detailed projects to a successful end while working under tight deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Skills

Excel

Data entry

Reporting

Customer liaison

Communication

Time management

Problem solving

Microsoft Access

Microsoft Word

PowerPoint

Tools

Access

Excel

Word

PowerPoint

Job description

Performs tasks such as, but not limited to, the following:

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.
• Must be good in Microsoft Excel and report analysis
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated withmanufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers