Customer Partner

F. Hoffmann-La Roche AG; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

F. Hoffmann-La Roche AG in Petaling Jaya, Malaysia seeks a Customer Partner who will be responsible for growing market share and achieving sales goals within the assigned territory. You will lead the entire sales process, ensuring customer satisfaction and retention through effective relationship management.

The ideal candidate will have strong communication skills, a degree in Health or Science, and the ability to thrive in a dynamic environment. This role requires a valid Malaysian driver’s license and offers opportunities for professional growth.

Qualifications

• Strong client-facing skills including communication, negotiation, and influencing.
• Highly efficient and results-driven with strong critical thinking and problem-solving skills.
• Commercial awareness and product knowledge with the ability to thrive in a cross-functional environment.

Responsibilities

• Lead the complete sales process including prospecting, qualification, and closing.
• Build long-term customer relationships by understanding and addressing their needs.
• Drive business development by identifying and acquiring new accounts.

Skills

Client-facing skills

Communication

Negotiation

Influencing

Critical thinking

Problem-solving

Attention to detail

Team player

Education

Bachelor or Master degree in Health, Science, or Medical disciplines

Tools

Salesforce

Job description

As a Customer Partner, you will be responsible for growing market share and achieving sales goals for the assigned territory within Central + Negeri Sembilan. You will execute the sales process with operational effectiveness and efficiency, building and maintaining relationships that result in customer satisfaction, retention, and acquisition.

Responsibilities

• Lead the complete sales process including prospecting, qualification, closing, contracting, implementation, and ensuring high‑standard after‑sales support through solution/consultative selling.
• Build long‑term, value‑based customer relationships by continuously uncovering changing needs, improving customer experience, and adding value through creative solutions.
• Establish credibility with stakeholders by demonstrating business acumen, professional expertise, and adapting communication style to align with customers’ working styles.
• Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives.
• Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders.
• Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities.
• Support sales execution with technical proficiency, including basic troubleshooting and using the Global Deal Calculator (GDC) to prepare sales proposals, and participating in relevant marketing events.
• Perform other tasks or projects as assigned from time to time.

Qualifications

• Strong client‑facing skills including communication, negotiation, and influencing.
• Highly efficient and results‑driven, with strong critical thinking, problem‑solving skills, and attention to detail.
• Commercial awareness and product knowledge, plus ability to be a team player who thrives and collaborates in a cross‑functional, fast‑changing environment.
• Bachelor or Master degree in Health, Science, or Medical disciplines (Tertiary qualification in Science and Business focus desired) with at least one year of related industry experience.
• High technical ability and computer literacy.
• Valid Malaysian driver’s license and willingness to travel interstate.
• Experience in IT, people management, marketing, and business development considered beneficial.

Roche is an Equal Opportunity Employer. We are proud of who we are, what we do, and how we do it.