Customer Partner

Roche; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

Roche is seeking a Customer Partner to grow market share and achieve sales goals in Petaling Jaya, Malaysia. Responsibilities include executing the sales process, maintaining customer relationships, and building strategic engagement with key accounts.

The ideal candidate holds a Bachelor's degree in Health or Science, has at least 1 year of relevant experience, and possesses strong interpersonal skills.

This is a great opportunity to improve health outcomes and partner with customers.

Qualifications

• Preferably, at least 1 year of related experience in a similar industry.
• IT and people management experience will be an added advantage.
• High computer literacy and technical ability.

Responsibilities

• Execute the sales process ensuring operational effectiveness.
• Build long-term value-based relationships with customers.
• Develop and implement annual territorial plans to meet sales objectives.

Skills

Client-facing skills

Communication skills

Negotiation skills

Problem solving

Commercial awareness

Education

Bachelor or Master Degree in Health/Science/Medical disciplines

Tools

Salesforce

Global Deal Calculator (GDC)

Job description

Customer Partner

As the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will execute the sales process, ensure operational effectiveness and efficiency, demonstrate strong interpersonal and communication skills, and provide effective solutions to establish and maintain relationships that result in customer satisfaction, retention, and acquisition.

You demonstrate personal purpose around improving the healthcare ecosystem from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.

Account Management

• Responsible in solution/technical/consultative selling
• Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard
• Build long‑term value‑based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products
• Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
• Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
• Understand the customers’ working / communication styles and flex one’s style to adapt to that
• Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment
• Implement a sales management process to assist the team in identifying and prioritizing customers and prospects
• Responsible for developing and leading implementation of annual territorial plans with the goal of achieving sales objectives and future growth
• Identify new accounts in line with the marketing strategy
• Retain, extend and acquire customers and accounts through effective identification of opportunities and the creation and implementation of solutions
• Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts
• Update Accounts and contacts in Salesforce regularly to ensure accuracy of data
• Ensure Salesforce activities, business opportunities are entered in REXIS on a weekly basis
• Monitor all Opportunities to ensure they are up to date
• Able to conduct Basic troubleshooting
• Proficient in Global Deal Calculator (GDC) in preparing sales proposal
• Participation in relevant marketing events/exhibition/trade
• Responsible for arranging and conducting relevant training or presentation sessions for customers

Product Knowledge

• Strong knowledge of assigned product portfolio to manage sales process, involving cross function team’s expertise, as needed
• Promote co‑positioning of cross‑BA products, where applicable, with the objective to maximize RDMY total revenues and profitability

Teamwork

• Collaborate effectively with other internal cross functions and stakeholders to ensure needed sales support and delivery of programs/products.
• Proactive best practice sharing with peers
• Collect and share competitive intelligence information with teams

Who you are

• Commercial awareness and product knowledge
• Good critical thinking and problem solving skills
• Strong client‑facing, communication, negotiation and influencing skills
• Efficient, organized, details oriented and result driven
• Team player demonstrated by the ability to receive and provide feedback professionally, thrive and collaborate in a cross‑functional and fast changing environment

Qualifications and Experience

• Bachelor or Master Degree in Health/Science/Medical disciplines from a reputable University
• Preferably, at least 1 year of related experience in a similar industry
• IT and people management experience will be an added advantage
• Marketing and business development experience will be a beneficial
• High computer literacy and technical ability
• Ability to travel interstate as required by the position - Central & East Coast
• Education- Tertiary qualification with a focus in Science and Business is desired
• Possess a valid Malaysian driver’s license

Roche is an Equal Opportunity Employer.