Customer Order Planner

VAT GROUP; Batu Kawan; On-site; MYR 67,000 - 134,000; Full time

Job summary

VAT Group in Batu Kawan, Malaysia is hiring a Production Planner to oversee production schedules, ensure on-time delivery, and manage order fulfilment across multiple products. The role requires coordinating with materials, production leads, and cross-functional teams to optimize capacity while maintaining quality.

You will analyse demand, adjust schedules to meet customer needs, and contribute to continuous improvement of planning processes within our high-performance manufacturing network.

Qualifications

• Experience planning production schedules to meet delivery deadlines.
• Ability to manage customer order fulfilment timelines.
• Strong communication across departments to optimize operations.

Responsibilities

• Plan and manage production schedules to meet delivery requirements.
• Coordinate materials and resources for output optimization.
• Monitor KPI performance and adjust plans accordingly.
• Communicate with production leads and stakeholders to align priorities.

Skills

Production planning

Supply chain coordination

Forecasting

Cross-functional communication

Tools

ERP software

Planning systems

Job description

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passion’s integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Location: Batu Kawan, MY

Employment Type: Permanent

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Roles, Responsibilities And Job Expectations

• Plans and manage production schedules to meet customer delivery requirements and best utilize company’s productive capacity.
• Responsible for customer order fulfilment, confirmation of sales order within 48 hours.
• Driving to meet department KPI (OTDr, OTDc, Factory Output, Revenue, COGS, LT, inventory etc)
• Coordination production workflow and resources for one or multiplies products for output optimization with no compromise to quality.
• Planning and prioritizing the business operations to ensure maximum performance and minimum disruption.
• Collaborate with material supply management on flawless materials supply for production used.
• Develop the firm production schedule and communicate to appropriate production leads.
• Maintain data quality and integrity within the tools
• Plan, regulate and alter assembly schedule according to demand and with established manufacturing sequences and lead times.
• Sales order management inclusive of SO acknowledgement, commitment to customer, rescheduling & cancellation by working with respective team.
• Able to react spontaneously and adjust priorities for specific customer orders.
• Analyse forecast accuracy and capacity requirement and communicate with respective Stakeholders for necessary actions to support business and customer needs.
• Ensure cycle times/demonstrated capacity are accurately reflected in the planning system.
• Cultivate and manage effective communication and working relationship cross-functionally.
• Participate in change control process and make sure transition plan is in place to phase in new parts and phase out obsoleted parts to avoid or minimize impact on scrap cost.
• Ensures an effective supply chain, especially during ramp up / ramp down of business.
• Cooperates with Strategic Purchasing in the development and handover of new product for flawless transition from New Product project to Mass Production project.
• Liaise with the appropriate functional partners throughout the product life cycle.
• Develop and deliver Continuous Improvement Plans, or any other business process/tool improvement project for future state maps.
• Any other duties as assigned by superior/management.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.