Customer Onboarding Executive

Softinn; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in the hotel sector is seeking a Customer Onboarding Executive to guide new customers through the onboarding process. This role is crucial for establishing strong customer relationships and ensuring a smooth transition to using the company's products. Ideal candidates will demonstrate good communication skills in English and Bahasa Melayu, alongside a passion for hotel technology. Bonus points for experience in sales or familiarity with HubSpot.

Qualifications

• Passionate about hotel technology, software, and systems.
• Excellent command of English and Bahasa Melayu.
• Ready to learn, proactive, and detail-oriented.

Responsibilities

• Guide new customers through the onboarding process.
• Ensure a smooth transition to using products.
• Build positive first impressions for customer relationships.

Skills

Good communication skills

Presentation skills

Proactive

Detail-oriented

Understanding of inbound sales

Passion for hotel technology

Tools

HubSpot

Job description

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

Your Role

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

What We’re Looking For

• Passionate about hotel technology (software, system, and hotel industry).
• Develop deep knowledge about the products & services offered by Softinn.
• Good communication and presentation skills.
• Excellent command of English and Bahasa Melayu.
• Ready to learn, proactive, result-driven, organized and detail-oriented.

Bonus Points If You Have:

• Working experience in a sales department or customer-support department.
• Familiar with SaaS (software-as-a-service) business.
• Familiar with HubSpot.
• Familiar with the hotel industry.
• Understanding inbound sales.

Location

Melaka, Malaysia

Ready to Elevate Your Career?

Do apply on our website: https://bit.ly/494cwZl